Medibank Recover Boost
Visit: www.medibank.com.au/recover-boost
Call: 132 331 Monday to Friday, between 8:30am and 6pm.
Message us: www.medibank.com.au/contact-us
Product Disclosure Statements
The Product Disclosure Statement provides detail on the key features of the product, benefits, exclusions, terms and conditions of the relevant product.
Medibank Recover Boost Product Disclosure Statement (effective 18/02/2026).
Target Market Determination
Medibank Recover Boost Target Market Determination (effective 18/02/2026).
Financial Services Guide
The Financial Services Guide contains information about who is providing you with the financial services. It explains the financial service offered, the fees charged and how we will deal with complaints.
Medibank Recover Boost Financial Services Guide (effective 18/02/2026).
Make a complaint
If you have a query or complaint about your policy, you can contact Medibank on 132 331 or message us via the My Medibank app. We will acknowledge your complaint and endeavour to resolve your complaint.
If you need help lodging your complaint, for example due to illness, disability or English as a second language, please contact us and we will assist you through the complaints resolution process.
We will keep you up to date on the progress of your complaint resolution and aim to inform you of our final decision within thirty (30) days of receiving your complaint. If we are unable to resolve your complaint within that period, we will let you know the reasons for the delay and when we expect to be able to provide you with a response.
If your issues are not resolved, or Medibank’s resolution to your complaint is not to your satisfaction, you can refer your complaint to the Australian Financial Complaints Authority (AFCA).
Contact details for AFCA are:
Australian Financial Complaints Authority
Mail: GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Things you should know
Medibank Recover Boost is a life insurance product issued by the insurer, Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (Zurich). NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, distributes and administers Medibank Recover Boost. Medibank Private Limited ABN 47 080 890 259 (AR No. 286089), trading as Medibank, is acting on behalf of and as the authorised representative of NEOS Direct in promoting, selling and providing customer service for this product.
Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should consider these factors, the appropriateness of the advice, and carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available at https://www.medibank.com.au/recover-boost/useful-documents before making a decision to acquire, or continue to hold, the product.
Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct’s Privacy Policy, Medibank’s Privacy Policy or Zurich's Privacy Policy.