How to make a claim
Follow these easy steps to submit your claim:
1. Start by completing an online claim form via the link below.
This gives you the ability to provide details of your claim and attach any medical evidence that you may already have - like medical or hospital records.
2. This information then goes to Zurich, the insurer of Recover Boost, who assesses your claim and may ask for any additional information that they require.
We'll always work with you to make sure you understand what's needed and why.
For the full details on what we might ask for and how claims are assessed, please refer to the Recover Boost PDS.
Still need help?
Call: 132 331 Monday to Friday, between 8:30am to 6:00pm (AEST)
Message us: www.medibank.com.au/contact-us
Things you should know
Medibank Recover Boost is a life insurance product issued by the insurer, Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (Zurich). NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, distributes and administers Medibank Recover Boost. Medibank Private Limited ABN 47 080 890 259 (AR No. 286089), trading as Medibank, is acting on behalf of and as the authorised representative of NEOS Direct in promoting, selling and providing customer service for this product.
Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should consider these factors, the appropriateness of the advice, and carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available at www.medibank.com.au/recover-boost/useful-documents before making a decision to acquire, or continue to hold, the product.
Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct’s Privacy Policy, Medibank’s Privacy Policy or Zurich's Privacy Policy.