How to use the digital card after it has been activated

Members have 2 choices to use their digital card:

1. Without logging into the Medibank App:

a. Unlock your mobile phone 

b. Tap the mobile phone on the HICAPS Terminal

c. This should activate the HICAPS Terminal & bring the digital card on the mobile phone (no further action is required on the member’s side – the provider can continue on entering information on HICAPS Terminal)

2. Log into the Medibank App: 

a. Log into the Medibank App 

b. Tap on Tap & Claim 

c. Tap the mobile phone on HICAPS Terminal

d. This should activate the HICAPS Terminal & bring the digital card on the mobile phone (no further action is required on the member’s side – the provider can continue on entering information on HICAPS Terminal)