How to make an ancillary claim
You can submit ancillary claims with the following information:
All Medibank recognised providers are required to meet our Ancillary Billing Standards. Download the Ancillary Billing Standards here.
Providers of the following services should also meet our Patient Record Standards:
- Optical Dispensing
- Remedial Massage
- Nutrition
- Myotherapy
- Hypnotherapy
- Counselling
- Chinese Medicine
- Chinese Massage
- Acupuncture
- Lactation Consultation
- Personal Training
Ancillary providers can only claim directly with Medibank with a HICAPs or Healthpoint terminal. If you have neither of these, you need to bill the patient so they can make a claim.
To register bank and address details with Medibank, or for any claiming errors made on a terminal that can’t be resolved through the terminal, please contact us via web messaging or by phoning our provider line on 1300 130 460 to validate your details and access the relevant form.
Members can submit an ancillary claim through the My Medibank app or My Medibank online, or offline at a Medibank retail store. For more information, including step-by-step how to claim guides, visit our claims guides and information page.
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COVID-19 Health Assist - Expression of interest
Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
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Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
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Thank you for expressing your interest in one of our COVID-19 Health Assist programs.
If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.