Things worth knowing

Other important information

If you have any feedback on our products and services, or you'd like further explanation on anything to do with your membership, please contact us.

What if I have a complaint?

We'll try to resolve any complaint you may have the first time you raise it with us – please contact us with any issues. If you believe your complaint has not been satisfactorily dealt with, let us know and we'll escalate your complaint.

If you're still dissatisfied with the outcome of your complaint, you can receive free, independent advice from the Private Health Insurance Ombudsman at this address or phone 1300 362 072.

For general advice about Private Health Insurance visit

How we manage your information?

We are committed to the protection of your personal information. We have a Privacy Policy which explains why we collect your information, how we manage it and how you may request to access or correct information we hold about you. The Privacy Policy also explains how you can lodge a privacy complaint and how we would manage it. You can always view the latest copy of our Privacy Policy at