We're providing members with more choice in how they connect with Medibank nurses with our 24/7 Medibank Nurse Webchat trial.

Young unwell girl on her laptop

In addition to our 24/7 Medibank Nurse phone line, Medibank’s experienced and passionate nurses can now help Medibank members who have hospital cover online via webchat. 24/7 Medibank Nurse Webchat Trial is giving members more choice about how they access health support and services.

Our nurses support a range of health questions and concerns

Nurses can assist members with a range of health questions and concerns, including advice on how to manage symptoms, when to see a doctor, and general information about health.

Webchat should not be accessed in emergencies or life threatening situations – customers who are in emergency or life threatening situations should call triple zero (000) immediately.

Our services range from urgent first aid right through to general home care advice

By asking questions about the symptoms, our nurses can help members decide whether they need to attend a medical centre or go to an emergency department. They can also access a database to find the nearest local provider.

The webchat service provides increased choice and convenience for members who want to connect with a nurse

The webchat service provides increased access to health support for people who’d prefer not to discuss health questions or concerns over the phone or face-to-face. The service also supports people with hearing or speech impairments. Members can access the service for health support wherever they are via the web portal on both desktop and mobile devices.

24/7 Medibank Nurse Webchat Trial helps members access the right care at the right time

Members with Hospital Cover can access the service when they are unsure what to do about a health issue, or when they need to discuss a health concern. We want to empower members with the knowledge of what steps to take next based on the nurses’ expert opinion.

Webchat should not be accessed in emergencies or life threatening situations – customers who are in emergency or life threatening situations should call triple zero (000) immediately.

Please note, this chat is for health and medical questions and support, not private health insurance enquiries.

Members with Hospital Cover can access the webchat service 24 hours a day, seven days a week.

Log into your My Medibank dashboard to chat to an experienced Medibank nurse.

Members with Hospital Cover can also call the 24/7 Medibank Nurse Phone Line on 1800 644 325 to speak to a Medibank nurse.