At Medibank, we’re always looking for ways to help our members access the care that they need, when they need it.
That’s why you have access to Medibank Mental Health Phone Support 24 hours a day, 7 days a week.
Members with hospital cover can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions or concerns and get advice on what to do next.
What you can get help with
Mental health information, mental health system navigation, support to seek help for mental health problems, and advice on dealing with and managing mental health issues or concerns.
Who you can speak to
You will speak to a mental health professional who can provide advice and information in relation mental health issues or concerns. An interpreting service and relay service is also available for those who need it.
24/7 Medibank Nurse phone service
If you are a Medibank hospital member and have questions about your physical health, you can speak to a 24/7 Medibank Nurse on 1800 644 325. Our nurses are qualified and experienced in providing expert health advice and information.