At Medibank, we’re always looking for ways to help our members access the care that they need, when they need it.

That’s why you have access to Medibank Mental Health Phone Support 24 hours a day, 7 days a week.

Members with hospital cover can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions or concerns and get advice on what to do next.


Call 1800 644 325.

What you can get help with

What you can get help with

Mental health information, mental health system navigation, support to seek help for mental health problems, and advice on dealing with and managing mental health issues or concerns.

Who you can speak to

Who you can speak to

You will speak to a mental health professional who can provide advice and information in relation mental health issues or concerns. An interpreting service and relay service is also available for those who need it.

Call 1800 644 325

Call 1800 644 325

Medibank members with hospital cover can call
1800 644 325 to speak to experienced mental health professionals 24 hours a day, 7 days a week. Overseas Student Health Cover members should contact the Student Health and Support Line on
1800 887 283.

24/7 Medibank Nurse phone service

24/7 Medibank Nurse phone service

If you are a Medibank hospital member and have questions about your physical health, you can speak to a 24/7 Medibank Nurse on 1800 644 325. Our nurses are qualified and experienced in providing expert health advice and information.

If your situation is an emergency or life-threatening situation call 000. Or contact Lifeline on 13 11 14 for crisis support.