24/7 Medibank Nurse Phone Service

For when you have a health question, or you’re feeling unwell and want to chat to an expert.

Access the care you need, when you need it, with the 24/7 Medibank Nurse phone service.

If you hold a Medibank life insurance product (Life Insurance, Income Protection or Funeral Insurance), you can chat to experienced and qualified nurses over the phone to discuss any health questions or concerns.

Call 1800 325 211

What advice can Medibank nurses help with?


Call 1800 325 211

Call the 24/7 Medibank Nurse to speak to experienced nurses 24 hours a day, 7 days a week. Medibank members with hospital cover should call 1800 644 325. OSHC members should contact the Student Health and Support Line on 1800 887 28.

Who you will speak to

Our nurses are qualified and experienced in providing expert health advice and information. An interpreting service and relay service is also available for those who need it.

Mental health

Mental health information, mental health system navigation, support to seek help for mental health problems, and advice on dealing with and managing mental health issues or concerns.

Find out more about 24/7 Medibank Nurse

See how our nurses might help make informed decisions about your health.

Things you should know

24/7 Medibank Nurse Phone Service is offered by Medibank Health Solutions Pty Ltd who reserve the right to withdraw or change the service at its sole discretion.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

Medibank Life Insurance and Medibank Income Protection (collectively Medibank life insurance) are issued by the insurer, Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (Zurich). NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, distributes and services Medibank life insurance, which is promoted by NEOS Direct's authorised representative Medibank Private Limited ABN 47 080 890 259 (AR No. 286089) (Medibank).  

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should consider these factors, the appropriateness of the advice, and carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide before making a decision to acquire, or continue to hold, the product.

Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct's Privacy PolicyMedibank Private's Privacy Policy or Zurich's Privacy Policy