Having trouble logging in to My Medibank?

To get a My Medibank login you will need to register for an account. This can be done in two easy steps.

Step 1: Register your details here, including your Medibank membership number (this is on the front of your membership card), first and last name, date of birth and email address. 

Step 2: An activation email will be sent to your registered email address. You need to click the activation link in the email to complete the registration. Once you've completed this step, you can log in to your account. 

Simply fill in this form with the email address you used to register, and we'll send you a link to reset your password. This link will expire in 7 days.

Please allow a few minutes for the email to arrive. If you do not appear to have received an email, please check your junk/spam or other folders depending on your mail client. Alternatively search for an email from: noreply@medibank.com.au.

Simply fill in this form with your details, including your membership number (if unsure, you can find this on your membership card).

When you register for a My Medibank account an activation email is sent to your registered email address. You need to click the activation link in the email to complete the registration. If you do not appear to have received an activation email, please check your junk/spam or other folders depending on your mail client. Alternatively search for an email from: noreply@medibank.com.au.

Note: The activation link will expire after 7 days. After this time, you will need to restart the process by registering your account again - ensure you activate your account within 7 days.

The activation link expires after 7 days. After this time, you will need to restart the process and register your account again - ensure you activate your account within 7 days.

Note: You need to make sure you’re clicking on the latest activation link, as any older ones will have expired.

There is a possibility that your email address is still linked to a previous Medibank policy. Please message us to chat to an expert, so we can assist to make your email available to connect to your new policy.

Have you recently updated your password? It's possible that when you updated your password it was not saved to your AutoFill extension or password manager. In this case, try logging in manually and when the pop-up asks if you'd like to save your new login details, confirm. 

Alternatively, it's possible your device is remembering your previous password and blocking access to the updated password details. In this case, try clearing your cache and then log in manually. 

If you can successfully log in to your My Medibank account, you can quickly and easily change your email address yourself. Simply log in and navigate to the Me section where you will be able to change your email address. Once you save, a verification link will be sent to your new email address, which you must open and activate to confirm the change. 

If you can’t currently log in or reset your password due not having access to the email that's registered with Medibank, please message us and we will help you to change the email address linked to your account.

Note: The verification link will expire after 7 days.

If you have a Medibank Overseas Student Health Cover (OSHC), log in to the OSHC portal to make claims and manage your OSHC membership. If you have Medibank extras cover, log in to My Medibank