How to change your login details

Open the My Medibank app.

The login screen will display.

If you set up login with fingerprint/touch ID, PIN, password, or face recognition/ID, follow the prompts. 

Tap Log in.

You may be asked to read and accept the My Medibank Terms of Use; if so, tap Accept.

The home screen will display. You are now logged in.

Tap on “Me” on the lower right corner of the screen.

This will open up a purple screen with your name and policy details, and the main menu in white.

Tap “Manage your account” in the main menu. It’s the second choice from the top.

This will take you to the “My account” screen.

Under "Account details" tap on "Login details". 

If you haven't already verified your identity during your current session, you'll be required to do so before you can change your login details. Go to Step 6 and follow the instructions.

If you have already verified, you can skip to Step 7.

A "We've introduced extra security to help keep your account safer" screen will appear. To make sure it's really you trying to access your personal information, we'll send you a verification code to the email address associated with your Medibank account. Tap the red Request code button to proceed.

A popup message will appear saying "Medibank Wants to Use medibank.com.au to Sign in". Tap Continue.

A "Verification code sent" screen will appear. Check your email and open the verification email from Medibank. Write down or copy the 6 digit code. Note: it may take up to a minute to receive the code. Make sure you also check your spam and junk mail folders.

Back in My Medibank enter the 6 digit code into the "Verification code" field and tap the Verify code button.

If verification is unsuccessful, a "Something's not right" message will be displayed asking you to try again. Tap Okay and check that you are entering all 6 digits (and only 6 digits) correctly.

If verification is successful, you will be automatically directed to the next screen where you can change your login details.

Under “Account details” tap on “Login details”. This will take you to a screen where you can update your email address and password.

To change your email address, tap on your current email address on the screen. Enter your new email address and press the red Save button. You will receive a confirmation email at your new address. Follow the instructions on the email to activate.

To change your password, tap on your current password on the screen (this displays as a line of dots). Enter the old password, followed by the new password twice (one of these times to confirm). Press the red Save button.