How to claim for Ambulance services

If you’re not eligible for ambulance cover under a state scheme, you can claim for ambulance as an offline extras or hospital claim by following the steps below~.



Before you start your ambulance claim, make sure that:





If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.


How to make an ambulance claim

    1. Download claim form

      Download this Claim Form, ready to fill in with your details.

    2. Fill in member and claim information

      Fill in the member information (either for yourself or the person on the policy you’re claiming for), then fill in requested claim information. Under Claim Type select “Extras”. 

    3. Sign and date

      Sign and date the declaration, at the bottom of the page.

    4. Attach documents

      Include the required documents (the invoice or receipt) to support your claim.

    5. Submit

      Submit your completed claim and documents in person at a Medibank store, or post it to: Medibank Private, GPO Box 2984, Melbourne VIC 3001. 

Frequently Asked Questions

Going to hospital?

Hospital Assist provides support before and after your hospital stay with information, advice over the phone, and access to health professionals. We're here to help.

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Can't find the answers you are looking for? We're here to help.

~ If you’re on Overseas Student Health Cover (OSHC), please visit OSCH Help & Support to find out more about claiming for ambulance, or call our OSCH 24/7 Student Health and Support Line on 1800 887 283

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