Enter your postcode to find your nearest store to have a face-to-face chat!
If you’re not eligible for ambulance cover under a state scheme, you can claim for ambulance as an offline extras or hospital claim by following the steps below~.
Before you start your ambulance claim, make sure that:
If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.
How to make an ambulance claim
-
-
Download claim form
Download this Claim Form, ready to fill in with your details.
-
Fill in member and claim information
Fill in the member information (either for yourself or the person on the policy you’re claiming for), then fill in requested claim information. Under Claim Type select “Extras”.
-
Sign and date
Sign and date the declaration, at the bottom of the page.
-
Attach documents
Include the required documents (the invoice or receipt) to support your claim.
-
Submit
Post your completed claim form and documents to: Medibank, Medical and Extras Claims, Reply Paid 2984, GPO BOX 2984, Melbourne VIC 3001.
Alternatively, submit your completed claim form and documents in person at a Medibank store.
-
Going to hospital?
Hospital Assist provides support before and after your hospital stay with information, advice over the phone, and access to health professionals. We're here to help.
Can't find the answers you are looking for? We're here to help.
~ If you’re on Overseas Student Health Cover (OSHC), please visit OSCH Help & Support to find out more about claiming for ambulance services, or call our OSCH 24/7 Student Health and Support Line on 1800 887 283.
Have questions?
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
086.
We are open on Sundays.
In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Or, check out our FAQs and guides to help get you started.