How to claim for Ambulance services

If you’re not eligible for ambulance cover under a state scheme, you can claim for an ambulance service online by following the steps below~.

To claim you will require the My Medibank app on your phone, or access to My Medibank on the web. If you don't have a My Medibank account, register now in two easy steps.

You can also claim for ambulance as an offline claim.

Before you start your ambulance claim, make sure that:

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.

How to make an Ambulance claim on the app

How to make an Ambulance claim online

Download the My Medibank app

Frequently Asked Questions

Going to hospital?

Hospital Assist provides support before and after your hospital stay with information, advice over the phone, and access to health professionals. We're here to help.


Can't find the answers you are looking for? We're here to help.

~ If you’re on Overseas Student Health Cover (OSHC), please visit OSHC Help & Support to find out more about claiming for ambulance services, or call our OSHC 24/7 Student Health and Support Line on 1800 887 283