Talking to your healthcare team

Good communication is key to getting the best care in hospital.

Take an active role

Don’t be afraid to take an active role in your healthcare. Learn as much as you can about your surgery and ask your doctor any questions you have. Grab a notebook and write down any questions before you go to hospital. 


Talking to your health care team about going to hospital
  • Ask questions: Write your questions down ahead of time so you don’t forget anything. You can use the list of questions below as a starting point.
  • Be open: Let your doctor or nurse know about any symptoms or side effects that you notice. Information that seems incidental to you may actually be important.
  • Take notes: Write down your doctor’s answers to your questions. You can also ask your doctor to write down key information for you.
  • Bring someone with you: Involve a friend or family member in your care. They can be your advocate if needed.
  • Speak up: Be honest about how you’re feeling. Discuss any concerns you have.
  • Clarify anything you don’t understand: Don’t feel shy about asking your health professionals to explain things more than once or in a different way until you fully understand.
  • Keep everything in one place: So nothing gets lost and you always know where to find information.

Questions to ask your doctor

The more you understand before your surgery, the better. Discuss these questions and/or any others that you have with your doctor/s.

  • Are there any medicines I need to stop or change?
  • Can you explain the procedure to me?
  • Is there anything special I need to do to prepare?
  • How long will it take to recover from the procedure?
  • What are the risks of this procedure and how likely are they?
  • What impact could experiencing one of these risks have?
  • Are there any likely side effects?
  • What can I expect during the recovery?
  • How long will I have to wait for test results?
  • Who will be involved in my treatment?
  • When will I need to come back for follow-up?
  • What out-of-pocket costs will I have to pay?

Make sure your healthcare team knows

  • Your overall medical history
  • Any allergies you have, especially to antibiotics, latex or metals
  • If you or a close relative has ever had a bad reaction to a general anaesthetic
  • About any current infections, cold and flu, any rashes or sores on your body—they may need to be treated before surgery
  • Who your emergency contact person is.
Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

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Things you need to know

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

* There may be out-of-pocket expenses associated with outpatient appointments, such as your initial visit with a participating surgeon in their consulting rooms. An excess or per day payment may still be payable, depending on the product a member has chosen and whether they are claiming under their hospital cover for the first time in a calendar year.