Want to know more for an upcoming hospital stay?
We’ve developed a Going to Hospital Guide to give you a rundown of what you can expect to pay for out of pockets; and the right questions to ask.
And, call us on 132 331 as soon as you’re planning a hospital stay to check your eligibility.
Things to remember
This information is intended to provide you with insights into other Medibank members’ experiences when staying overnight in hospital.
Although hospitals are rated on members’ experiences of the communication and engagement with doctors, often in private healthcare, patients choose their doctor before going to hospital, and doctors may work across more than one private and public hospital.
The score for how likely a member would be to recommend a hospital to family and friends is rounded to the nearest whole number.
The patient experience results for an individual hospital are compared to similar sized hospitals that we have at least 25 completed survey responses for, including private, and some public, hospitals. When completing a survey, a member may not answer all areas. For example, if the member did not get given any new medication whilst in hospital, they would not answer questions relating to medicine communication and engagement.
Patient experience information will not be available for all hospitals, as hospitals must have a minimum of 25 Patient Experience Surveys completed by Medibank members in the last 12 months, for their results to be published. This report has been produced by Medibank and does not represent official HCAHPS results. Learn more about how hospital results have been compared.
This information is reflective of Medibank members’ experience when staying overnight in hospital for acute care. This information does not represent rehabilitation, psychiatric or day procedure admissions.