Ambulance services

When are ambulance benefits payable?

Benefits are payable for the full cost of medically necessary ambulance services if, due to the nature of your medical condition, you could not have been transported by any other means. Benefits are payable when the services are provided by an ambulance provider approved by Medibank Private, in the following circumstances:

When you need to be transported in an ambulance to a hospital or other approved facility in order to receive immediate professional attention.

When, as an admitted patient, you are transferred to another hospital (excluding transfers between public hospital facilities as an admitted patient).

When an ambulance is called to attend to you, but having received immediate professional attention, transport by ambulance is not subsequently required.

Air ambulance where pre-approval has been obtained from Medibank.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us