View your statement in the My Medibank App
Download the new My Medibank app^ to view your tax statement, make claims and check your cover details.
Here's a helpful guide
To make tax time as simple and straightforward as possible, we’ve put together a “how to read guide” that shows you where all the information goes on your tax return.
Frequently asked questions
You should be able to download it from My Medibank by 15 July 2019.
We’ll also send your tax statement to you by email or post, as soon as it’s available.
From next year, Medibank will only be sending copies of the tax statements to members who ask for them.
Information needed to complete your tax returns will be sent directly to the Australian Taxation Office.
You can still go to My Medibank to view a copy of your statement, or you can request one by contacting us.
You can download a copy of your tax statement from My Medibank. You can also view it on the My Medibank app.
Or if you prefer, we can also mail or email a copy to you. Just set your preferred method of communication at My Medibank.
Note: Only active members can access their online account on My Medibank.
We’ll let you know by SMS or email if your statement will be delayed.
As soon as it is available, you will be able to download it from My Medibank.
No, since the Australian Government Rebate (AGR) doesn’t apply for Overseas Health Cover, you do not need this information for your tax return.
The Australian Government Rebate (AGR) amount that is applied to your policy changes in April each year, so your tax statement will show the amounts for before and after this change, over multiple lines.
So, if a person on the policy has turned 65 or 70, another line will be added to show their new rebate.
We can’t share this information over the phone. Please refer to the Australian Tax Office website for advice on how to access your tax information.
If you are unsure whether you need your tax statement to complete your tax return, for 1 July 2018 to 30 June 2019 please speak with your accountant or contact the Australian Taxation Office.
To encourage Australians to take out private health insurance and to make it more affordable, the government may offer a rebate on health cover premiums known as the Australian Government Rebate (AGR). Read more about the AGR and how it’s calculated.
Tax statements are issued to all adults insured on the policy. Dependent children on your policy will not receive a tax statement.
You can update your communication preference to email at My Medibank. Once you've logged in, simply go to 'Manage Your Account' and then 'Contact Details and Preferences'.
It's a separate statement that outlines the Lifetime Health Cover (LHC) loading that is applied to your cover (if applicable). The LHC Statement isn't needed to complete your tax return. Read more about the LHC.
Unfortunately we can’t confirm the date of when your statement will be available as they're generally processed in groups.
Want to know more?
Contact Medibank
If there are any other questions you’d like answered, call us on 132 331 or visit us in store. If you’d like a copy of last year’s tax statement visit My Medibank.
Contact the Australian Taxation Office
If you have any tax-related questions or need help completing your tax return, contact the Australian Taxation Office on 132 861 or visit ato.gov.au.
^We’re going paperless, so from next year onwards, your tax statement will be sent directly to the Australian Tax Office, and you can get a copy electronically from My Medibank or call us for one.