Enter your postcode to find your nearest store to have a face-to-face chat!
Here's a helpful guide
To make tax time as simple and straightforward as possible, we’ve put together a “how to read guide” that shows you where all the information goes on your tax return.

Frequently asked questions
You should be able to download it from My Medibank by 15 July 2020.
Tax statements are issued to all adults insured on the policy. Dependent children on your policy will not receive a tax statement.
Information needed to complete your tax returns will be sent directly to the Australian Taxation Office.
You can still go to My Medibank to view a copy of your statement, or you can request one by contacting us.
Unfortunately we can’t confirm the date of when your statement will be available as they're generally processed in groups.
You can download a copy of your tax statement from My Medibank. You can also view it on the My Medibank app.
Or if you prefer, we can also mail or email a copy to you. Just set your preferred method of communication at My Medibank.
Note: Only active members can access their online account on My Medibank.
We’ll let you know by SMS or email if your statement will be delayed.
As soon as it is available, you will be able to download it from My Medibank.
No, since the Australian Government Rebate (AGR) doesn’t apply for Overseas Health Cover, you do not need this information for your tax return.
You can update your communication preference to email at My Medibank. Once you've logged in, simply go to 'Manage Your Account' and then 'Contact Details and Preferences'.
We can’t share this information over the phone. Please refer to the Australian Tax Office website for advice on how to access your tax information.
If you are unsure whether you need your tax statement to complete your tax return, for 1 July 2019 to 30 June 2020 please speak with your accountant or contact the Australian Taxation Office.
To encourage Australians to take out private health insurance and to make it more affordable, the government may offer a rebate on health cover premiums known as the Australian Government Rebate (AGR). Read more about the AGR and how it’s calculated.
Want to know more?
Contact Medibank
If there are any other questions you’d like answered, call us on 132 331 or visit us in store. If you’d like a copy of last year’s tax statement visit My Medibank.
Contact the Australian Taxation Office
If you have any tax-related questions or need help completing your tax return, contact the Australian Taxation Office on 132 861 or visit ato.gov.au.

Have questions?
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
086.
We are open on Sundays.
In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Or, check out our FAQs and guides to help get you started.