Safety at Medibank

We strive to ensure our people are safe at work and support their health and wellbeing, no matter where they may be. In FY25 we continued to mature our approach to the identification and management of psychosocial risks (workplace factors that can cause psychological harm). This work included focus groups on prevention of sexual harassment, strengthening controls relating to occupational violence and aggression, and the employment of a Workplace Mental Health lead, which is a newly created position designed to further strengthen our focus on employee mental health.  

Other achievements for the year have included:  

• Positive results from independent and Regulator (Comcare Self-Insurance) audits of our Health, Safety and Wellbeing program  
• Creation of resources to support the safe occupancy of new Medibank office locations, including refreshed resources for safe workstation set up and a new emergency video for our Melbourne office 
• Improvements to the process for managing safety of contractors engaged by Medibank 
• Contribution to the establishment of a Code of Conduct that sets behavioural expectations for patients receiving in-home care, delivered by Amplar Health. 
• Launching  a monthly health, safety & wellbeing topic for our Amplar Home Health customer-facing employees.  

Health Safety and Wellbeing indicators 

In FY25 Medibank tracked an expanded suite of metrics to monitor the effectiveness of health, safety and wellbeing programs and measure progress in providing a safe place to work. The key performance indicator was the MyVoice Question – “Health Safety and Wellbeing is a priority in my team”, which is asked of all employees quarterly. In May 2025 the result was 8.5 (in line with target and up from 8.4 at the same time last year) and in the top 10% of companies using Peakon Globally for this question.  

Medibank continues to track Lost Time Injury Frequency Rate, though we recognise this as a lag indicator. In FY25 both our insurance and health businesses finished below the thresholds set. We’ve maintained a return to work rate of 95% in FY25, supporting employees with their return to work following personal or work-related injury.