At Pinnacle Health Group, your privacy is important to us. This notice explains how we collect, use, and protect your personal (including health) information to deliver corporate health services, so you can be well-informed and comfortable with our practices.
Pinnacle Health Group is a business of Medibank Private Limited ABN 47 080 890 259 trading as Pinnacle Health Group (Pinnacle Health Group, we, us). All personal information we collect is held and managed by us in accordance with Medibank Private Limited’s Privacy Policy.
1. Collection of Personal Information
We collect personal information to provide you with the best possible healthcare services. The types of information we collect include:
- Personal Identification Information: Name, address, date of birth, contact details, etc.
- Medical Information: Health history, medications, previous treatments, allergies, etc.
- Insurance Information: Private Health Insurance provider, policy number, etc.
- Payment Information: Billing address, payment method, etc.
If you do not provide the information requested, we may not be able to offer all our services or support.
2. Purpose of Collecting Personal Information
- To provide accurate and effective healthcare services.
- To refer to other health professionals and specialists when clinically indicated.
- To communicate with you regarding appointments, treatments, and health-related updates.
- To process payments and insurance claims.
- To maintain medical records as required by law.
- To ensure the safety and quality of care.
- To provide further resources and health education material following an education session.
With your consent, we may also contact you about services and special offers from Medibank Private Limited, including Pinnacle Health Group and its third parties. You can opt out anytime by following instructions in our communications or visiting our Privacy Policy.
3. Consent
By providing your personal information to us, you consent to its collection, use, and disclosure by us for the purposes described in this notice.
4. Protection of Personal Information
We implement a variety of security measures to protect your personal information, including:
- Secure storage systems
- Access controls
- Regular security audits
- Staff training on data protection protocols
5. Disclosure of Personal Information
We may share your personal information with third parties:
- With your explicit consent
- To healthcare providers involved in your care
- To insurance companies for claim processing
- When required or authorized by law or to protect your vital interests
6. Your Rights
- Access your personal information
- Request correction of your information
- Withdraw consent for the use of your information (subject to legal/contractual obligations)
- Lodge a complaint with the OAIC or Health Complaints Commissioner if concerned about data handling
7. Contact Us
If you have any questions or concerns, or wish to exercise your rights, please contact us:
Email: corporate.medibank@medibank.com.au
Post: Pinnacle Health Group, GPO 2984, Melbourne VIC 3001
Thank you for trusting Pinnacle Health Group with your healthcare needs.
Sincerely,
Pinnacle Health Group (a business of Medibank Private Limited)