Things you need to know

1. Digital card is only available for members with the below criteria:

• Android phone with NCF functionality
• Installed the Medibank App 
• Active policy (this means their account is not in arrears or suspended)
• Residential, overseas visitors and overseas workers. Overseas students will not have access to the Medibank App

2. HICAPS Terminal must be “awake” in order for the digital card to work.

3. Digital card will display the members policy number and positions of their beneficiaries

4. Members who have recently add/remove a member on their policy will require to retrieve the updated detail by logging into the Medibank App and tap on “Tap & Claim” from the home screen, this will retrieve the latest information on their digital card.