Medibank values your privacy. We will use, share and process the personal information you provide during this conversation to address your queries and help improve our products, services and offers in accordance with Medibank Group's Privacy Policy.
Our service provider LivePerson will also process your personal information and at our direction uses a Microsoft Large Language Al functionality to help triage and improve our responses to your queries in accordance with its Privacy Policy.
At the end of this chat, we would also like to gain feedback on your experience with us. Participation is voluntary and your responses will be confidential. Your feedback will be used to monitor our service performance and identify improvement opportunities.
This survey will be sent to InMoment, a company located in the United States and this member survey has been approved by Medibank Private ABN 47 080 890 259 (Medibank). InMoment will collect your personal (including sensitive) information to give Medibank a better understanding of your experience. Your information will be de-identified to protect your privacy once it is no longer necessary for InMoment and Medibank to retain.
For more details on how we handle your personal information, visit:
If you’re on a shared (public) device, please do not share documents/images in the chat and make sure to clear your browser history when your session is complete.
Please do not share your credit card information, security code or CVV during this conversation unless requested by your Medibank expert.