Frequently Asked Questions

What is Medibank Live Better?

Medibank Live Better is about inspiring everyone to lead a healthier and happier lifestyle, with tools to motivate you to eat, move and feel better. The Live Better rewards App encourages Medibank members to take those steps towards better health and be rewarded for it. Eligible Medibank members can redeem Live Better Points they earn through the app on a range of great rewards.

We want you to get the most out of rewards with Medibank Live Better, so here’s what you need to know.

You can download the Live Better App from the Apple App Store or Google Play. The App is compatible with iOS and Android. Please check the Apple App Store and Google Play for compatibility with your device.

Anyone who is at least 18 years old and has a current Australian residential address can register for a Live Better account and start earning Live Better Points; you don’t have to be a Medibank member.

However, to redeem Live Better Points for rewards in the Rewards Store, you must hold an Eligible Medibank Insurance Policy. Further conditions may apply for certain rewards. See the Rewards Store and the Medibank Live Better Terms & Conditions for more information.

Any name can be used in the ‘First name’ and ‘Last name’ fields when you sign up to the Live Better app using an email address. You can also change your first name and last name in the Live Better app by following these steps:

  1. Tap on ‘Me’ in the app
  2. Tap on ‘Edit Profile’
  3. Tap on ‘Name’
  4. Update the ‘First name’ and ‘Last name’ fields then tap ‘save’

If you sign up using My Medibank, or link to My Medibank from ‘Settings’ your real first name and last name will be displayed in the app. You need to sign up with, or link your My Medibank account to: access the rewards store, redeem rewards or shop with partners.

If you are using a pseudonym, your first name and last name will be automatically over-ridden by My Medibank at the time of linking. If you want to keep using your pseudonym in the Live Better app, de-link your My Medibank account, then edit the ‘First name’ and ‘Last name’ fields from within your profile. Your activity and Live Better points balance will not be impacted.

An Eligible Medibank Insurance Policy is a Medibank branded hospital cover, Medibank branded extras cover or Medibank branded combined hospital and extras cover:

  • which has not been suspended or cancelled; and
  • with all premium payments up to date.

Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC) and Ambulance only cover.

If you don’t hold an Eligible Medibank Insurance Policy, you can’t redeem Live Better Points for a reward. However, you can still sign up for a Live Better account and participate in some aspects of the Live Better Program like getting your wellbeing score and earning Live Better points from tracking your activities and most challenges.

Sign up with My Medibank

You can link your Medibank membership to the Live Better App when you first sign up:

Sign up with My Medibank

  1. Sign up
  2. Tap on 'Sign up with My Medibank’
  3. Log in using your Medibank account details

Link to My Medibank after signing up

If you’ve already signed up to the Live Better App, you can link your My Medibank account from the app:

Link to My Medibank after signing up

  1. Tap on 'Me'
  2. Tap on 'Settings'
  3. Tap on 'Manage linked accounts'
  4. Tap on 'My Medibank’
  5. Log in using your Medibank account details

If you’re not sure if you have a My Medibank account, visit members.medibank.com.au to log in or register.

Depending on how you registered for a Live Better account, your password reset will differ.

If you registered via My Medibank, you will need to visit My Medibank and reset your My Medibank password before you can log back into Medibank Live Better. Similarly if you registered via your Facebook or Google account you will need to reset your password via these accounts before you can log back into Medibank Live Better.

If you logged in via an email address you can reset your password by following these steps:

  1. Select ‘Forgot your password?’ from the login screen
  2. Enter your email address
  3. Click ‘Send reset email’ to receive an email with a link to reset your password
  4. Open your email and click on the reset link (the link is valid for 15 minutes)
  5. Enter your new password twice to confirm, ensuring that it contains at least 8 characters and at least three of one lowercase, one uppercase, one number, one symbol, no dictionary words and is not one that you have used as one of your last 10 passwords
  6. You will now receive a confirmation that your password has been changed and you can click the link to open the Live Better App.
  7. After successfully changing your password you will receive a confirmation email

The wellbeing survey analyses your answers to questions about your physical activity, lifestyle and health history to generate your wellbeing score.

Your wellbeing score is calculated by comparing the answers you provided in the wellbeing survey to those of millions of other people in the same age and gender category as you. Your score demonstrates where you rank relative to them. Your score will automatically update each month according to changes in your move, eat and feel behaviours that are entered in the app as well as by the goals that you set yourself. Consistent goal setting and taking positive action to improve your health can help increase your wellbeing score.

Your height and weight will be used to calculate your wellbeing score. If you don’t know your height and weight, use your best guess. Just be aware that if you do so, your wellbeing score may not be completely accurate. Once you’re able to get these measurements, edit your details by navigating to your ‘Me’ page and selecting ‘Update my survey answers’ in the ‘wellbeing score’ section. This will update your wellbeing score.

All information is collected and stored in accordance with Medibank’s Privacy Policy as amended from time to time. No personal or health information is shared with your friends, colleagues, or company, except where you consent.

If you participate in a challenge, then your name and activity related to that challenge will be shared with other participants in the challenge, unless you have changed your privacy settings to opt out of being shown in search results, challenges, communities and events.

Medibank is regulated by the private health insurance community rating system, meaning health insurers are prevented from discriminating between customers based on things like health status, age or claims history.

There are 3 types of emails you could receive or opt-out of:

  • Program-related emails – such as emails to confirm when you’ve created a challenge, completed a goal
  • Marketing emails – such as ways to earn more points through competitions
  • Partner promotional emails – such as partner offers (coming soon)... to earn more Live Better Points through partner purchases or sponsored challenges

How can I opt-out (unsubscribe) from emails? To opt-out:

  1. Tap on ‘Me’ in the app
  2. Tap on the ‘Settings’ wheel
  3. Tap on ‘Notifications & emails’
  4. Tap on ‘Emails’
  5. Tap on the toggles for each email type you want added/removed – if it’s added (opted in) the toggle will be blue, if it’s removed (opted out) then the toggle will be white. You can also click the unsubscribe link from a promotional email you’ve received from Medibank Live Better to unsubscribe from the respective email type.

You will be asked if you want to opt-out of receiving these emails when registering for Medibank Live Better.

There are some important service emails which are specific to your account that cannot be unsubscribed from while you have an active Medibank Live Better account, such as the first email confirming successful account registration, or confirming reward redemption details.

You can connect Apple Health, Fitbit, Garmin, Google Fit and Strava to the Live Better App. We’re always looking for ways to improve the App so if you have an app or device you’d like to see linked, please email us your suggestions at live.better@medibank.com.au.

From the home screen, click on the device icon in the top left hand corner of the dashboard. From here you can connect or disconnect your tracking apps and devices.

You can sync as many compatible tracking apps and devices as you want. They will all sync to the Live Better App, but the Live Better App will only record activities from the tracking App or device that records the highest level of each activity. This will maximise the number of credits you earn and prevent double tracking.

For example, if you measure your steps with both Fitbit and Google Fit and your step count is higher on Fitbit, Live Better will record your steps from Fitbit rather than Google Fit.

If data from a tracking app or device isn’t appearing in your Live Better account you can:

  1. Click on the device icon in the top left hand corner of the dashboard from your home screen.
  2. Click refresh next to your selected apps/devices to sync them.

If your data still isn’t showing up, make sure your tracking device is syncing to the corresponding app. For example if you have a Fitbit device, make sure it’s syncing to your Fitbit App before syncing it to the Live Better App. Some devices can take up to 48 hours to sync data.

You can track your activity manually by entering the activities you’ve completed directly into the Live Better App.

  1. Press the red ‘+’ at the bottom of the screen
  2. Select ‘Track’ to see calendar
  3. Choose date, and search activity you’d like to track
  4. Enter unit number for that activity
  5. Click ‘Add’ (you can track multiple activities at one time), then ‘Done’
  6. Select ‘Next’ and ‘Visible to’ to share your progress or choose ‘Submit’ to finish.

You can change or delete the activity you’ve tracked at any time.

  1. Go to ‘Me’
  2. Press ‘Stats’ and then select ‘View all’
  3. Swipe the activity left that you’d like to change/remove

Please note activities tracked through completed challenges cannot be changed.

Yes, you can. Follow these steps to track a past activity:

  1. Press the red ‘+’ at the bottom of the screen
  2. Select ‘Track’ to see calendar
  3. Choose date, and search activity you’d like to track
  4. Enter unit number for that activity
  5. Click ‘Add’ (you can track multiple activities at one time), then ‘Done'
  6. Select ‘Next’ and ‘Visible to’ to share your progress or choose ‘Submit’ to finish.

Keep in mind a tracking period lasts three months and resets on 1 January, 1 April, 1 July and 1 October, so be sure to enter your activity during the tracking period you completed it to see your updated credits.

If you have a tracking app or device connected, certain activities can be automatically tracked to the Live Better App every time it syncs.

If you’re using a tracking app or device such as a Fitbit, ensure that your Fitbit is synced to the Fitbit App first. The Live Better App gets its data from the Fitbit server rather than your tracking device itself.

If you’re using a Garmin, it may take up to 48 hours for the correct data to sync to the Live Better App.

Try searching for the specific action involved in the activity, or any alternative names for your activity. If you still can’t find what you’re looking for, email us at live.better@medibank.com.au to suggest we add your activity to the app.

You can change leaderboard filters by going to Home, tapping on your current level and selecting Leaderboard tab, from here, you can swipe to view and choose different leaderboard filters: ‘You’, ‘Friends’, ‘Top in my location’ and ‘Top locations’. You can also filter the Leaderboard by specific activities or different time periods by tapping on ‘All activities’ and selecting specific activity or category or tapping on ‘This week’ to select a different time period.

We encourage open and inclusive discussions around health and wellbeing. We ask you to be respectful and responsible, so that everyone in the Live Better community feels safe to express their thoughts and opinions.

We can’t be responsible or liable for comments, info, opinions or images posted by others on Live Better but we’ll do our best to remove anything abusive, offensive, obscene or defamatory as soon as possible. If anyone continues to post anything like this, we may have to block them or terminate their Live Better account. We don’t like doing this, but want this to be a safe place for everyone.

As we may not be aware of inappropriate content straight away, we encourage you to ignore unsuitable comments until we remove them. You can also send your concerns to live.better@medibank.com.au.

For more information on unsuitable content, see our Medibank Live Better Terms and Conditions.

You can post text, photos, links, challenges and events to the main stream as well as the communities you’re a member of in the Live Better App.

Yes, you can nominate who sees your posts. When sharing a post, follow the prompts to select who it’s visible to.

If you find a post or comment inappropriate, you can flag it for review. To do so, tap the ellipses (…) in the top right corner of the post or tap on the comment, then select ‘Mark as inappropriate.’

The post will be removed from view immediately while it awaits moderation. The participant who posted or commented will be notified of this, but will not be told who reported it.

You can select the posts you would like to view by clicking on ‘Viewing posts from’ on the Home page, under your goal cards. You have the options to view posts from ‘All’, ‘Friends’ or ‘Your location’.

For those in a corporate program you can select to view posts from your ‘Company’ and ‘Your department’.

You can find and add friends and family in the Live Better App via the ‘Find friends’ function. Tap on 'Me' on the dashboard, click on the setting wheel in the top right of the screen, choose Find friends.

You can type in their name or email address to search and add them to your Friends list, if they are already using the app. The person you connect with will receive a notification in the app and can view your profile by tapping on the notification. They can ignore your request or add you back. You will be able to view each other’s posts that are only visible to friends, only when both of you have added each other to your friends list.

Unless you have changed your privacy settings to be hidden from search results, anyone who searches and finds you in the Live Better App can view your profile. Or when you join a Community, Challenge, or shared a post visible to 'Friends', ‘Location’ or for those in a corporate program your 'Company' and your 'Department'.

When you comment or give a 'thumbs up' to a friend's post then your picture, name and profile will be viewable in the list of users who have commented or given thumbs up to the post.

You can view someone’s profile by tapping on their profile image anywhere it’s surfaced in the app.

A community is a group of members who share interests. You’re added to existing communities in the Live Better App based on the interests you select when you first sign up. In communities you can find like-minded people, share posts and photos, and organise events. You can join and leave communities at any time as your interests change.

We frequently review all the created communities to ensure that none are inappropriate. If you find a community you believe is inappropriate, you can leave the community and email your concerns to live.better@medibank.com.au.

A public community is visible to all Live Better App members, a private community can only be seen by the creator of that community and members invited to join it.

The creator of a community can edit its details or delete it entirely. To do this, go to the community you’ve created, click the ellipses (…) on the right, and choose the relevant option.
We may delete a community if it’s seen as inappropriate.

A goal is a targeted level of activity you set individually. You can have up to three goals at any one time. A challenge allows you to compete with others, individually or in a team, to reach a target activity level or compete for the highest amount of credits.

You’re given a three-day grace period that allows you to go back and track any activities you may have forgotten to track during your goal/challenge. Once the grace period is over, your goal/challenge officially closes and your progress is calculated.

To help keep you focussed and on track, you can only work towards three personal goals at a time.

A public challenge can be found by other Live Better members in the Explore tab by browsing all challenges. If you create a private challenge, only members invited by participants in that challenge can see it and join.

No, your previous activity data will not show in a challenge you have just joined. It is only the activities tracked after you have joined the challenge that will count towards your progress.

Challenge leaderboards are fixed with a certain number of participants, after which there appears an option to toggle between showing the actual leader spot and your position.

If you have opted out of being shown in overall or challenge leaderboards, you will not be able to see yourself in the leaderboard. If you want to become visible on the leaderboards you can change this any time through your privacy settings.

An event can be created by an individual or the Medibank Live Better team and is defined as Public or Private. If an event is set as private, only invited people can see the event details and attendees. You can find public events in the Explore tab.

Credits are accrued by tracking activities and completing tasks, goals and challenges. Every time you track an activity, you earn credits (manually or through connected apps/devices). If you earn enough credits, you go up a level and collect Live Better Points.

  • Level 1 - 10,000 credits required, 250 Live Better Points earned
  • Level 2 - 25,000 credits required,(i.e. an additional 15,000 Credits), 500 Live Better Points earned
  • Level 3 - 60,000 credits required,(i.e. an additional 35,000 Credits), 250 Live Better Points earned

Both credits and levels reset every 3 months on 1 January, 1 April, 1 July and 1 October.

If you hold an Eligible Medibank Insurance Policy you could also earn Live Better Points when you shop with our Live Better Partners, or on a check-up at a Members' Choice Advantage dentist using your extras cover. See the Medibank Live Better Terms & Conditions for full details.

You can only redeem your Live Better Points for rewards in the Rewards Store if you hold an Eligible Medibank Insurance Policy (see Medibank Live Better Terms & Conditions for full eligibility). You cannot redeem credits for rewards.

You can’t use your Live Better Points to redeem things in the Rewards Store until you hold an Eligible Medibank Insurance Policy and link your My Medibank account to your Live Better account. See full details in the Medibank Live Better Terms & Conditions.

Your credits won’t always update immediately after tracking an activity. To force a refresh, navigate back to the Home page and pull downwards at the top of the page. If this doesn’t change the credit value, force close the app and restart it.

Your credits and levels reset every three months on 1 January, 1 April, 1 July and 1 October. This allows you to start over and complete the three levels again to earn more Live Better Points. On the Home screen you can see when your credits and levels will reset.

Live Better Points will not expire if you have earned or redeemed Live Better Points in the last 24 months.

Live Better Points that have been earned but not yet used could also be deleted if your account is terminated for reasons such as fraudulent or dishonest behaviour.

If you haven’t registered for a Live Better account but hold an Eligible Medibank Insurance Policy, you can still earn Live Better Points when you receive an eligible dental check-up from a Members’ Choice Advantage Provider (and have your claim approved). Your Live Better Points will be held for a period of 6 months until you sign up with a new Live Better account and link this to your My Medibank account.

See the Medibank Live Better Terms & Conditions for further detail.

If you hold an Eligible Medibank Insurance Policy you may redeem Live Better Points for a range of health insurance-related rewards. These include a payment towards a premium, a reduction in hospital excess payable (where you have hospital cover) and increases on an extras limit (excluding optical, where you have extras cover).

For full details please see the Rewards Store and the Medibank Live Better Terms & Conditions.

A bonus point challenge allows you to earn additional Live Better Points and/or credits beyond the standard amount for that challenge.

You can earn up to 1,000 Live Better Points every 3 months on 1 January, 1 April, 1 July and 1 October, by tracking healthy activities and levelling up. There is a maximum limit of 30,000 Live Better Points that you can earn from completing challenges in a calendar year.

Only members who hold an Eligible Medibank Insurance Policy can transfer their Live Better Points to someone else, and the other person must be on the same policy and have a Medibank Live Better account. To transfer your points, please contact Medibank via live.better@medibank.com.au , with the number of points you would like to transfer, the first and last name, email address and Medibank Policy number of both you and the recipient receiving the points. The request must be made by the person who is transferring their points. A Medibank Live Better member can only make one request to transfer Live Better Points in any 12-month period.

Medibank members with extras cover will earn 1,000 Live Better Points for each dental check-up at Members’ Choice Advantage dentists, up to 2,000 points for two dental check-ups per member per year. Allow up to 30 days for points to appear in your Medibank Live Better account once your check-up claim is approved. Read more

Medibank members with extras cover will earn 1,000 Live Better Points for each dental check-up at Members’ Choice Advantage dentists, up to 2,000 points for two dental check-ups per member per year.

Live Better Points earned at Members Choice Advantage Dentists will be applied to your Live Better account within 30 days of your check-up claim being processed.

A maximum of 2,000 Live Better Points can be earned per member per calendar year. Live Better Points earned from claims for children under 18 years of age will be applied to the policy holder’s account.

If you are not currently a Live Better member, any Live Better Points that you have earned through visiting a Members’ Choice Advantage dentist will be valid for six months from the date that you earned them. To access these Live Better Points, simply download the app and sign up for a Live Better account with your My Medibank details.

After six months, any unclaimed points will expire.

Award of points is subject to the approval of a claim for your dental claim. Waiting periods may apply on your extras policy.

Medibank members with an Eligible Medibank Insurance policy are able to earn 5 points for every dollar spent at a Members’ Choice Advantage Optical provider, up to 10,000 points in a single transaction. Some exclusions apply, see below for more information

For instore purchases of prescription optical goods, you must use your Medibank membership card through HICAPS at the time of purchase to earn Live Better Points. This applies even if you have hospital only cover or have already reached your annual optical extras limit. If you have extras cover and any annual optical extras limit remaining, you will also be submitting a claim for benefits.

For online purchases at https://www.specsavers.com.au/, you must submit an extras claim for prescription optical goods to earn Live Better Points. Members can submit their claim online, via the post or in person at a Medibank retail store. Members with hospital only cover cannot earn points for online purchases.

Live Better Points earned on or after 1 October 2019 will be applied to your Live Better account within 5 days of shopping at a Specsavers retail store. If you have submitted a claim directly to Medibank either online, via the post or in person at a Medibank retail store, your Live Better Points will be applied within 5 days of your claim being processed.

A maximum of 10,000 Live Better Points can be earned per transaction with Specsavers.

Points cannot be earned on the cost of any services (including eye tests), on purchases paid for with a Specsavers gift card or on non-prescription goods such as non-prescription sunglasses, safety glasses, protective glasses or precision tinted lenses.

If you are not currently a Live Better member, any Live Better Points that you have earned through shopping with Specsavers on or after 1 October will be valid for six months from the date that you earned them. To access these Live Better Points, simply download the app and sign up for a Live Better account with your My Medibank details.

After six months, any unclaimed points will expire.

You are still able to earn Live Better Points through shopping with Specsavers even if waiting periods apply on your extras cover. Simply swipe your card at Specsavers through HICAPS to earn Live Better Points on your purchase. Live Better Points can be earned but no benefits are payable during applicable waiting periods.

You must be a Medibank member with an Eligible Medibank Insurance Policy. You must have downloaded the Medibank Live Better App and registered with a My Medibank login, which requires you to be 18 years or over and have a valid Australian residential address. Additional terms may apply for purchases made with each of our health and wellbeing partners. It’s important to link or verify your Medibank Membership Number and My Medibank email address with the partner before making a purchase, to earn points. Read more about How to Earn in the Medibank Live Better App (Me > Profile > My Partner Memberships) for more details.

An Eligible Medibank Insurance Policy is a Medibank branded hospital cover, Medibank branded extras cover or Medibank branded combined hospital and extras cover:

  • which has not been suspended or cancelled; and
  • with all premium payments up to date.

Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC) and Ambulance only cover.

Your email address needs to be verified before you shop with our partners so that we can add your points to your account. You also need to link My Medibank with your Live Better account when you want to use your points to redeem a reward, so it will save you this step later!

Medibank members can register for My Medibank online, or download the My Medibank app on the App Store or Google Play.

Alternatively, when you first download and sign up to the Medibank Live Better App, Medibank members can also register for My Medibank at the same time within the app.

Read the instructions to link your My Medibank account here

  1. Tap on ‘Me’
  2. Tap on the Settings wheel
  3. Tap on ‘Manage Linked Accounts’
  4. If your My Medibank account is linked then a tick symbol will appear next to ‘My Medibank’
  1. Tap on ‘Me’
  2. Tap on the Settings wheel
  3. Tap on ‘Manage Linked Accounts’
  4. If your My Medibank account is linked then a tick symbol will appear next to ‘My Medibank’

Your Medibank Membership Number is located at the front of your Medibank card.

Live Better Points will not be applied unless your Medibank membership number and the email address you use for your My Medibank account are successfully linked to your partner account or verified prior to purchase. Live Better Points cannot be awarded retrospectively.

Your Medibank membership number and My Medibank email address details must be linked to your partner account or verified with each partner prior to purchasing to enable you to earn Live Better Points. The first thing you should do is to sign into Medibank Live Better with your My Medibank account, or link your My Medibank account with your Live Better account. We need this to verify your email before making an eligible purchase, and ensure your points are added to your account. In most cases, members will need to provide their Medibank membership number (on your Medibank card), My Medibank email address, Partner Membership numbers or another identifier (as specified by the Partner eg. email address). Please see each partner’s earn offer on this page or in the app for details on how to earn with each partner.

  1. Tap on 'Me'
  2. Select the 'Profile' tab
  3. Tap on 'My Partner Memberships'
  4. Partners that are already linked in your account will appear in the Linked tab section with a linked icon

When shopping online with our partners, after you’ve entered in your Medibank membership number in the relevant field, a message will show on the partner website to confirm if your Live Better account or Medibank membership details have been successfully verified.

For any issues or any assistance please contact live.better@medibank.com.au

Points will be applied between 3 and 45 days from purchase, depending on the partner. Please check individual partner disclaimers for more information.

There is no limit on the amount of Live Better Points that can be earned through making eligible purchases with our partners. Offers can change or be withdrawn at any time.

E-Gift Cards need to be activated before you can use them. You will receive an order confirmation email and then a separate e-Gift Card email with instructions for activation. You have 3 months to activate your e-Gift Card from the date of issue. E-Gift Cards that aren’t activated within 3 months will expire.

Once you’ve selected an e-Gift Card it can’t be changed or returned. So please choose carefully.

You need to activate your e-Gift Card within 3 months of the date of issue (i.e. the date of your e-Gift Card email). Once activated, you have 12 months from the date of activation to use your e-Gift Card before it expires.

E-Gift Cards can’t be redeemed for cash or topped up. They are for single use only, so once the card has been used, the card becomes void.

Enter your e-Gift Card code at the checkout of your chosen partner. If you have spent more than the value of your e-Gift Card, you will need to pay the remaining amount by other payment methods. Single use only, so if you have spent less than the value of your e-Gift Card, any unused amount will be forfeited. Find more information about reward fulfilment.

If your e-Gift Card isn’t working please contact Edge Loyalty our e-Gift Card supplier on 1300 737 968 for assistance.

Yes. Once you complete your order in Live Better Rewards Store, you’ll be emailed an order confirmation which serves as a receipt. Order confirmations are also available on the Live Better App on the Order History screen. If you can’t find the order confirmation in your inbox, check your spam or junk folder.

Please choose your reward carefully. Once you’ve selected a reward from the Rewards Store, it can’t be cancelled or modified except as required by the Australian Consumer Law.

If a product is faulty, not fit for purpose or not as described, you have the right to exchange it or receive a refund under Australian Consumer Law. Please contact Medibank live.better@medibank.com.au for assistance.

For any questions or concerns regarding the goods or services you purchased from a participating online Live Better Partner, including questions regarding delivery, please visit medibank.com.au/livebetter/rewards/fulfilment. Or contact Medibank at live.better@medibank.com.au .

If you are not at the delivery address to accept the delivery, the courier will leave a card with contact details to arrange another delivery.

Apple rewards are delivered via courier. If you haven’t received your Apple reward within 7 business days, please contact live.better@medibank.com.au for assistance.

Please contact Medibank Live Better team at live.better@medibank.com.au within 7 business days of delivery.

Please contact Apple Care on 1300 321 456.

A corporate account is very similar to a standard account in Live Better. It has all the same functionality but allows you to directly interact with others in your company. You’ll also be able to choose who to share your updates with – all company, your location, or business unit. Corporate accounts must be set up with Medibank by an appropriate representative from your company.

Please ask your company’s Live Better contact person for your company’s corporate pin.

Corporate Live Better members must hold an Eligible Medibank Insurance Policy to redeem Live Better Points for rewards. Learn more about Corporate Health Cover.

You can link to your Corporate program via manage linked accounts. Tap on Me on the dashboard, click on the setting wheel in the top right of the screen, then choose Manage linked accounts and select ‘Corporate program’, then follow the prompts to complete linking. Swipe on the tab to the left to delink.

You are able to change your privacy settings to alter whether you will be shown in search results by other members within the App, Challenges, Communities:

  1. Tap on ‘Me’
  2. Tap on the ‘Settings’ wheel
  3. Tap on ‘Privacy’
  4. Tap on the control that you want to change eg. ‘Search Results’
  5. Toggle the control to off
  6. You will be given a short description of what turning the control on or off changes within Medibank Live Better.
  7. Confirm by tapping ‘Change’

You are able to come back and change your privacy settings at any point in time. You will also see privacy prompts when exploring Medibank Live Better that provide convenient links back to your privacy settings in order to update your preferences if desired.

You will receive a confirmation email and you can see most Medibank rewards in your My Medibank App.

  1. Tap on ‘Me’ in the My Medibank app
  2. Select ‘Medibank rewards’

If you have redeemed a $200 premium payment towards your Medibank policy, it will not be listed under ‘Medibank rewards’ in your My Medibank app but it will be applied as a credit to your next scheduled premium payment. You can check this in the My Medibank app under ‘Me’, ‘Manage payments’ and the due amount or due date for you next payment will have be altered depending on your payment frequency. After redemption, please allow at least 24 hours for the reward to be applied.

Physio/Chiro/Osteo/Remedial Massage/Myotherapy service up to $115 & Extras Limit increase (both $100 & $200).

After redeeming your Medibank reward in the Live Better app, you can use your reward at any Medibank recognised provider and submit your claim for the relevant service the way you always do. For example, by swiping your Medibank membership card through HICAPS or submitting a claim in the My Medibank app.

$50 Dental Out-of-Pocket Reward

After redeeming your reward in the Live Better app, you can use your reward at any Medibank Members’ Choice Advantage dentist. The reward is applied to reduce your out-of-pocket costs after a claim for dental services. You can submit your claim for dental services the way you always do. For example, by swiping your membership card or submitting a claim in the My Medibank app. Cannot be used on dental services for which no benefits are payable under any extras cover.

$50 Optical Out-of-Pocket Reward

After redeeming your reward in the Live Better app, you can use your reward at a Medibank Members’ Choice Advantage optical provider. The reward is applied to reduce your out-of-pocket costs after a claim for prescription optical goods. You can submit your claim the way you always do. For example, by swiping your membership card or submitting a claim in the My Medibank app. It cannot be used on non-prescription optical items goods such as non-prescription sunglasses, safety glasses, protective glasses or precision tinted lenses. The reward also cannot be used for any eye tests or other services.

The reward expires 12 months after the date of redemption.

Physio/Chiro/Osteo/Remedial Massage/myotherapy service up to $115/$250 Hospital Excess Reduction

The reward is for a single service only and any unused portion of the reward will be forfeited.

Extras Limit Increase $100/$200/$50 Optical Out-of-pocket reward/$50 Dental Out-of-pocket reward

You can use the reward in multiple transactions until you have reached the applicable reward amount.

Physio/Chiro/Osteo/Remedial Massage/myotherapy service up to $115/$50 Optical Out-of-pocket reward/$50 Dental Out-of-pocket reward

There is no limit on the number of times you can redeem these rewards, provided that you have enough points.

Extras Limit Increase $100/$200/$200 Premium Payment/$250 Hospital Excess Reduction

Each of these rewards can be redeemed once in any 12 month consecutive period.

Your reward will be automatically applied at a policy level towards the first claim received by Medibank by any person insured under the policy. The Premium Payment Reward is applied at a policy level as a credit to the payer’s next scheduled premium payment.

You will need to pay for any gap.

This reward will be applied after any remaining annual, sub or lifetime limits on the relevant service have been used (excluding optical) but before any applicable Package bonus/Membership bonus. It can be used multiple times until the relevant limit is reached, or the reward expires.

See here for all reward fulfilment details.

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We want you to use your cover

Download the Medibank app and discover how easy it is to use and manage your health insurance.

Contact us

Want to get in touch? Send us an email at live.better@medibank.com.au

Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with ‘My Medibank’ or have linked their MyMedibank account with their Live Better account to redeem rewards. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Read full Medibank Live Better terms here.

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