How to change your contact details
You can change your address or phone number quickly and easily using the My Medibank app or My Medibank online.
How to change your contact details using the My Medibank app
Open the app and log in using biometric authentication or your password.
Select the Me icon in the top right of the screen, then tap Manage your account.
Under "Account details" tap on "Contact details".
If you haven't already verified your identity during your current session, you'll be required to do so before you can change your contact details.
If you have already verified, you can skip to Step 4.
A "We've introduced extra security to help keep your account safer" screen will appear. To make sure it's really you trying to access your personal information, we'll send you a verification code to the email address associated with your Medibank account. Tap the red Request code button to proceed.
A popup message will appear saying "Medibank Wants to Use medibank.com.au to Sign in". Tap Continue.
A "Verification code sent" screen will appear. Check your email and open the verification email from Medibank. Write down or copy the 6 digit code. Note: it may take up to a minute to receive the code. Make sure you also check your spam and junk mail folders.
Back in the My Medibank app, enter the 6 digit code into the "Verification code" field and tap the Verify code button.
If verification is unsuccessful, a "Something's not right" message will be displayed asking you to try again. Tap Okay and check that you are entering all 6 digits (and only 6 digits) correctly.
If verification is successful, you will be automatically directed to the next screen where you can change your contact details.
Under “Account details” tap on “Contact details”.
On the screen showing the details we have for you, tap on your current address and/or phone number. Enter the correct details and press the red Save button.
Your contact details are now changed.
How to change your contact details using My Medibank online
Go to www.medibank.com.au.
Click Log in in the top right corner of the webpage.
Click the red Log in button in the pop-up window.
Enter the email and password you used to register for My Medibank.
Click Log in.
The home screen will display. You are now logged in.
On the top menu, click on “Me”. This will take you to your account management page.
On the left menu, click on "Login & contact details". It's the fourth choice from the top.
If you haven't already verified your identity during your current session, you'll be required to do so before you can change your contact details. Go to Step 3 and follow the instructions.
If you have already verified, you can skip to Step 4.
A popup message will appear. To make sure it's really you trying to access your personal information, we'll send you a verification code to the email address associated with your Medibank account. Click the red Request code button to proceed.
Check your email and open the verification email from Medibank. Write down or copy the 6 digit code. Note: it may take up to a minute to receive the code. Make sure you also check your spam and junk mail folders. If you still haven't received a code, you can send it again by clicking the Resend code link.
Back in My Medibank type or paste the 6 digit code into the "Verification code" field and click the Verify code button.
If verification is unsuccessful, a "Something's not right" message will be displayed asking you to try again later. Check that you are entering all 6 digits (and only 6 digits) correctly.
If verification is successful, you will be automatically directed to the next screen where you can change your contact details.
You will now be on a screen where you can update your address and phone number (or numbers).
To change your phone number, click the Edit button under your current number. Enter your new number and click the red Save button. You can also delete a number if it’s no longer in use.
To change your address, click the Edit button under on your current address. Enter your new address and click the red Save button.
Your contact details are now changed.
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