Key benefits | How the program works | Eligibility & enrolment | FAQs
What is Medibank's Heart Health at Home program?
Heart Health at Home is designed to help eligible Medibank members^ receive cardiac rehabilitation after a heart event or procedure, without leaving home.
Delivered across a period of up to six weeks, this phone-based program typically involves telehealth coaching from nurses and allied health professionals with a personalised care plan, so participants are supported in making positive, heart healthy
lifestyle changes.
If you’ve been to hospital for a heart issue you may have a higher chance of having another heart problem in the future. Research into cardiac rehabilitation programs has shown they may reduce the risks of a heart attack and may lower the need for more cardiac surgery.
Key benefits of Heart Health at Home
Personalised care plan
Guidance to help you keep track of your blood pressure, stress, medications and more.
One-on-one coaching
Weekly telehealth coaching sessions with a nurse that has experience in cardiac rehab or, potentially, an allied health professional, such as a physiotherapist.
How the program works
This program is available, where clinically appropriate, for eligible Medibank members^ who have been admitted and subsequently discharged from hospital in the last 90 days for a procedure or condition that is suitable for cardiac rehabilitation.
The infographic below shows one example of what your program journey could look like, as well as what support you could receive along the way. Your program journey may be different depending on your personal needs.
Why Heart Health at Home?
No enrolment fee
There is no enrolment fee# to participate if you are an eligible member^. Your GP or specialist may charge consultation fees if they don’t bulk bill.
Participate from anywhere
The program is completely online, so you can join from anywhere in Australia.
Research-based
This program was designed in partnership with leading cardiac experts from the Baker Heart and Diabetes Institute and Deakin University.
Heart Health at Home clinical evaluation results
An evaluation conducted by the Baker Heart and Diabetes Institute examined the outcome data for 138 members who completed the program using the Medibank Heart Health at Home app.
Findings suggest that the Heart Health at Home program delivered patient outcomes comparable to those experienced through traditional face‑to‑face cardiac rehabilitation.
Improvements in diet, BMI, blood pressure and functional capacity.
Physical activity more than doubled (from 128 to 300 minutes/week).
Eligibility and how to enrol
If you answer yes to all of the following questions, you may be eligible to participate in the Medibank Heart Health at Home program.
Exclusion criteria applies.
Are you a Medibank member with resident hospital cover with Restricted or Included Rehabilitation?
Have you been admitted and subsequently discharged from hospital in the last 90 days for a heart related event or procedure that is suitable for cardiac rehabilitation?
Are you 18 years or older?
Can you access a phone and the internet?
Can you speak and read English?
You can register your interest for Heart Health at Home by calling us on 1800 789 414 (Mon to Fri, 9am to 5pm AEST) or email us.
Our team will assess your eligibility and clinical suitability during the screening process. A doctor’s referral is not necessary, but you may wish to let your doctor or specialist know that you are participating in a cardiac rehabilitation program.
You can also register your interest online through My Medibank and a Medibank Heart Health at Home Care Coordinator will call you to answer any questions you may have and confirm your eligibility.
Things you should know
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
^ Available, where clinically appropriate, to Medibank members aged 18 and over with resident hospital cover with Restricted or Included Rehabilitation, who have been admitted and subsequently discharged from hospital in the last 90 days for a procedure or condition that is suitable for cardiac rehabilitation, can speak and read English and can access a telephone and internet. Waiting periods may apply.
This program is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.
# If members consult with or are referred to external healthcare providers for treatment during the program, these services may attract an out of pocket charge (depending on the provider).
References
1 Justin Braver, Thomas H Marwick, Agus Salim, Dulari Hakamuwalekamlage, Catherine Keating, Stephanie R Yiallourou, Brian Oldenburg, Melinda J Carrington, Effects of a digitally enabled cardiac rehabilitation intervention on risk factors, recurrent hospitalization and mortality, European Heart Journal - Digital Health, Volume 6, Issue 4, July 2025, Pages 688–703, https://doi.org/10.1093/ehjdh/ztaf043