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Medibank Health Concierge

Helping members prepare for and recover from a hospital visit

i prepare better with Medibank Health Concierge

Going to hospital can be stressful, even if it’s for a same day procedure. But there’s a lot you can do to feel prepared, to make your experience more comfortable and to improve your recovery.

That’s why we have Medibank Health Concierge. A service dedicated to providing personalised support and assistance to help our members prepare for, and recover from, a hospital visit.

Our Health Concierge team have pulled together the top information you need every step of the way. Read on for practical tips, questions to ask your doctors and helpful checklists to help you prepare for a hospital visit. 

If you need more support, you can also call our experienced Health Concierge team on 1800 789 414.



Get prepared

Get ready for your stay with helpful tips and a checklist

Your hospital stay

Advice to help you take control of your hospital stay

Going home

Set yourself up for a strong recovery

Introducing you to our Health Concierge

24/7 Help on Hand


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24/7 Health Advice Line

Medibank members with hospital cover can call one of our nurses anytime for health advice.#

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24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover, whether you're already a member, or looking to join.

Things you should know

While we hope you find this information helpful, please note that it is general in nature.  It is not health advice, and is not tailored to meet your individual health needs.  You should always consult a trusted health professional before making decisions about your health care.  While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date.  And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them.  For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). Medibank Private Limited ABN 47 080 890 259. 

Have questions?

Our team of experts are ready to help!

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