After upgrading your cover, waiting periods will only apply for any new services, or for increased benefits or annual limits. If you need to claim during the waiting period, you will receive the same benefits as your previous level of cover, provided you have served all waiting periods on the previous level of cover. Log into the My Medibank app and head to the Out of pocket estimator section to estimate future claim expenses.
Unfortunately, viewing claim information after giving Claim Consent is not available online through My Medibank. To request personal information regarding a claim please contact us.
We take the privacy of our members seriously, and it’s for that reason members are unable to edit financial information for partners, spouses and any dependants over the age of 16. Don’t forget, other members on your policy who are over 16 can create their own My Medibank account and update claim payment details on the go both online and through the app (remember the email address should be different to others on the policy). Get started here.
We take the privacy of our members seriously, and it’s for that reason we only show your limits and those of dependants under the age of 16. Don’t forget, other members on your policy who are over 16 can create their own My Medibank account and view their extras limits on the go both online and through the app (remember the email address should be different to others on the policy). Get started at here.
Some services require extra paperwork, and it is for that reason not all claims can processed electronically. See further up this page for a list of services that are claimable online and a procedure for other services that are required to be claimed with supplementary paperwork.
Currently “Product bonus’” are not visible in My Medibank. Please contact us for assistance regarding limits.