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What if I have a complaint?

We'll try to resolve any complaint you may have the first time you raise it with us – please contact us with any issues through the contact points listed above. If you believe your complaint has not been satisfactorily dealt with, let us know and we'll escalate your complaint. You can also write to our Customer Resolutions team at Medibank Private, GPO Box 9999, Melbourne, VIC 3000.