Enjoy your very own dedicated Priority phone line to support your health cover queries. You have access to our experts who are ready to assist you all year round from 8am to 8pm Monday to Friday, and 9am to 4pm Saturdays.
Call them on:
Our Health Concierge provides eligible members with personalised, preventative health assistance to help prepare for, or recover from, a hospital stay or treatment. It’s our way of offering that extra care and support to our members who need it most.
If you need clinical advice, we connect you to our 24/7 Health Advice Line, or link you to services in the community and other health programs.
We help take the stress out of an upcoming hospital stay, a new diagnosis, or an ongoing condition. We even check in with regular follow-up calls at key times during your health journey.
We provide practical tools and resources to help you manage your health every day.
If you meet the criteria to access Health Concierge we’ll call you either before or after your hospital admission (depending on your treatment).
Here are the treatments eligible for Health Concierge:
Our Health Concierge is highly-skilled in providing exceptional support to people going through stressful times. The service begins with a call from the concierge who assess your circumstances before offering the best kind of support for your situation. Depending on your condition, they may follow up at a later date to check how you’re getting on.
Eligible members on Health Concierge can access:
Our travel insurance includes cover for hospital, accident, and medical evacuation while you’re travelling overseas.
Our International Comprehensive plan, offers you protection for all kinds of surprises like lost luggage, cancelled bookings, or rental car insurance excess.
Redeem 20% off travel insurance, promo code: PRIORITY20.
Cover for hospital treatment and medical evacuation.
Expense cover for accommodation and other pre-paid travel costs cancelled due to unforeseen circumstances.Learn more
Cover for some pre-existing medical conditions like asthma and allergies.Learn more
Accompanied children or grandchildren under 21 are covered for free.
^20% off Medibank Travel Insurance discount is inclusive of the standard 15% Medibank health cover member discount. The 20% discount is inclusive of the standard 15% Medibank health cover member discount. For new policies purchased online, on the phone or in-store using the promo code PRIORITY20. This is a special offer available to members only. Not available with any other offer or discount. Standard 15% member discount still applies for purchases made after 30 September 2018.
1 – Reduced limits may apply for customers 70 years or over. Medical cover will not exceed 12 months from the onset of the illness or injury. Only applies to international policies.
2 – Conditions apply to cancellation cover. Only applies to the International Comprehensive and Domestic policies. Reduced limits may apply for customers 70 years or over.
3 – Automatic cover for a limited number of pre-existing conditions outlined in the Combined FSG/PDS. All other pre-existing conditions need to be disclosed at the time of application. Cover is not guaranteed and subject to a medical assessment.
4 – Cover is included for your children or grandchildren identified on the Certificate of Insurance and travelling with you on your Journey is included in the policy provided they are not in full time employment, they are financially dependent on you and they are under 21 years of age.
Limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 issues the insurance on behalf of the insurer. The issuer is Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Please review your own needs and consider the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel to decide if this product is right for you.