Priority Member

It's what our longest-serving members deserve.

We value your loyalty, and it's time we recognised it with some Priority treatment. Read on to discover our commitment to bringing you the very best service and exactly what you’re eligible for as a Priority Member.

Dedicated Priority Member support

Dedicated Priority Member support

Enjoy your very own dedicated Priority phone line to support your health cover queries. You have access to our experts who are ready to assist you all year round from 8am to 8pm Monday to Friday, and 9am to 4pm Saturdays.

Call them on: 1300 580 439

Health Concierge

Health Concierge

Health Concierge provides you with personalised, preventative health assistance to help you prepare for, or recover from, a hospital stay or treatment.

Offers for Priority Members

Offers for Priority Members

As one of our most valued members, you’re eligible for exclusive offers and promotions from our partners.

Hospital support when you need it most.

Our Health Concierge provides eligible members with personalised, preventative health assistance to help prepare for, or recover from, a hospital stay or treatment. It’s our way of offering that extra care and support to our members who need it most.

If you have an upcoming visit to hospital within the next 6 weeks and have some questions about your visit, call the Priority line on 1300 580 439 and ask to be transferred to the Health Concierge service.

Health advice

Health advice

If you need clinical advice, we connect you to our 24/7 Medibank Nurse, or link you to services in the community and other health programs.

Hospital support

Hospital support

We help take the stress out of an upcoming hospital stay, a new diagnosis, or an ongoing condition. We even check in with regular follow-up calls at key times during your health journey.

Health education

Health education

We provide practical tools and resources to help you manage your health every day.

If you meet the criteria to access Health Concierge we’ll call you either before or after your hospital admission (depending on your treatment).

Here are the treatments eligible for Health Concierge:

  • Hip and knee replacements: members undergoing a ‘Total Hip’ or ‘Total Knee’ replacement
  • Certain cardiac procedures: members undergoing certain procedures for the treatment of coronary heart disease such as stents, bypass surgery, valve replacement, or those who’ve suffered a heart attack.
  • Over 75 years: members over 75 years and living with a chronic illness who are going to hospital
  • Pregnancy: members who have a birth-related obstetrics admission
  • Cancer: members undergoing treatment for prostate cancer or breast cancer.

Our Health Concierge is highly-skilled in providing exceptional support to people going through stressful times. The service begins with a call from the concierge who assess your circumstances before offering the best kind of support for your situation. Depending on your condition, they may follow up at a later date to check how you’re getting on.

Eligible members on Health Concierge can access:

  • Information, follow-up calls, and links to clinical and non-clinical services, including our 24/7 Medibank Nurse for assistance, or our Customer Support Centre for questions about health insurance.
  • Advice on going to and from hospital, including what to pack, information on procedures, and tips for a speedy recovery.
  • A range of our health programs and services are available, if appropriate, including CarePoint, CareFirst, CareTransition, and Rehabilitation-in-the-Home.

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A growing range of exclusive offers, beginning with 20% off travel insurance

Our travel insurance includes cover for hospital, accident, and medical evacuation while you’re travelling overseas.

Our International Comprehensive plan, offers you protection for all kinds of surprises like lost luggage, cancelled bookings, or rental car insurance excess.

Redeem 20% off travel insurance, promo code: PRIORITY20. View Product Disclosure Statement

$Unlimited overseas medical expenses <sup>1</sup>

$Unlimited overseas medical expenses 1

Cover for hospital treatment and medical evacuation.

$Unlimited cancellations<sup>2</sup>

$Unlimited cancellations2

Expense cover for accommodation and other pre-paid travel costs if you have to cancel due to unforeseen circumstances. Learn more

Existing medical conditions<sup>3</sup>

Existing medical conditions3

Cover for some pre-existing medical conditions like high blood pressure and allergies.
Learn more

Free cover for children<sup>4</sup>

Free cover for children4

Free travel cover for accompanied children or grandchildren under 21.

Helping you make the most of your Medibank membership is always our priority.

Member Offers

Up to 25% off select Fitbit trackers & Aria scales

Medibank member discounts on Fitbit trackers and Aria scales

Read more
Member Offers

Enjoy $12.50 screenings every Thursday

Member discount on tickets every Thursday at Palace Cinemas

Read more

Things you should know:

 ^20% off Medibank Travel Insurance discount is inclusive of the standard 15% Medibank health cover member discount. The 20% discount is inclusive of the standard 15% Medibank health cover member discount. For new policies purchased online, on the phone or in-store using the promo code PRIORITY20. This is a special offer available to members only. Not available with any other offer or discount.

1 - Medical cover will not exceed 12 months from the onset of the illness or injury. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance. Medical evacuation cover subject to claim approval. 2 - Conditions apply to cancellation cover. Only applies to the International Comprehensive and Domestic policies. Reduced limits may apply for customers 70 years or over. 3 - Automatic cover for a limited number of pre-existing conditions outlined in the Combined FSG/PDS. All other pre-existing conditions need to be disclosed at the time of application. Cover is not guaranteed and subject to a medical assessment. 4 - Cover is included for your children or grandchildren identified on the Certificate of Insurance and travelling with you on your Journey is included in the policy provided they are not in full time employment, they are financially dependent on you and they are under 21 years of age.

Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Please review your own needs and consider the Combined FSG/PDS available from Medibank stores or to decide if this product is right for you.