Updates from Medibank Life Insurance on Coronavirus (COVID-19)

Nowadays, it’s more important than ever to understand what’s included (and what isn’t) under your insurance cover. Rest assured, none of our Medibank life insurance products exclude cover for pandemics, such as COVID-19.

As usual, all claims will be assessed in line with your policy's terms and conditions. Please check your Product Disclosure Statement for more information, including waiting periods and other limitations. And if you have any questions about your cover, please don't hesitate to call us on 1300 766 085.


Now more than ever, we’re here to help

Don’t forget, all members with Medibank life insurance cover can access our 24/7 Medibank Nurse Phone Service1 on 1800 644 325. We’ve added extra staff during this time, but we still ask for patience if it takes longer than usual to get through.


Supporting Healthcare Workers

Medibank supports the Financial Services Council commitment to ensure that frontline healthcare workers are not prevented from obtaining life insurance cover purely through exposure, or potential exposure, to COVID-19. You can read more detail on this commitment here.


For new customers and increases to existing cover

If you’ve been diagnosed with COVID-19, or currently have symptoms of COVID-19 and are intending to seek medical advice or consultation with a doctor or other health professional, we will not be able to offer you cover until you have fully recovered and are in good health.


Financial Hardship

If you are suffering from financial hardship and are having difficulty meeting your premium payments, we may agree to a short-term arrangement to assist. For us to help you we ask you make us aware of your circumstances so we can provide you with the available arrangement. Please get in touch on 1300 766 085 so we can talk through your options.


Total and Permanent Disability 

Medibank Life Insurance is participating in the COVID-19 Total and Permanent Disability Claims Initiative. This means that if you lose your job, are stood down or have reduced working hours due to COVID-19, your Medibank Permanently Unable to Work (PUW) cover will not be affected if you make a claim.

Eligibility Criteria

This initiative is designed to help if you:

  • Were working in your normal capacity on 11 March 2020,
  • Have had reduced working hours or lost your job due to COVID-19 since 11 March 2020,
  • Become disabled as a result of an illness or injury between 11 March 2020 and 27 September 2020 inclusive,
  • Have maintained your Medibank PUW cover at the time you become totally and permanently disabled, and
  • Lodge your completed claim form on or before 1 January 2021.

If you meet the above criteria, we will assess your claim using the applicable disability definition based on your working arrangements as at 11 March 2020 (the date when COVID-19 was declared a pandemic).

This means you keep the cover you had based on your working arrangements before the COVID-19 pandemic declaration.

Things you should know

¹ 24/7 Medibank Nurse Phone Service is offered by Medibank Health Solutions Pty Ltd who reserve the right to withdraw or change the service at its sole discretion.

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available here to ensure the product is right for you. Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

For more information about how Medibank handles your personal information see our Privacy Policy. The Privacy Collection Notice provides more information about our partner’s privacy practices and policy.

Have questions?

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