Important information about Medibank Life Insurance and COVID-19

From juggling working from home with kids, or staying at home more and enjoying a slower pace, everyone’s life has changed in some way due to the COVID-19 pandemic.

Some of us may be worried about the health and safety of ourselves and those close to us. Particularly if they’re older, have medical conditions, or work on the front line in essential services, like healthcare workers.

Regardless of your situation, it’s good to understand your life insurance cover. We've created some COVID-19 related FAQs to help answer some common questions: 


24/7 Medibank Nurse phone service

Now more than ever, we're here to help

Don’t forget, all members with Medibank life insurance cover can access our 24/7 Medibank Nurse phone service1 on 1800 644 325

Things you should know

¹ 24/7 Medibank Nurse phone service is offered by Medibank Health Solutions Pty Ltd who reserve the right to withdraw or change the service at its sole discretion.

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available here to ensure the product is right for you. Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

For more information about how Medibank handles your personal information see our Privacy Policy. The Privacy Collection Notice provides more information about our partner’s privacy practices and policy.

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