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Strategic priorities

Expand customer offering


From our acquisition of HealthStrong (in July 2017) to the 19 telehealth services we delivered for business, government and the community – we continued to help our customers and community take control of their health and wellbeing.

We also applied our care coordination and support expertise to improve the health of specific population groups, including the Australian Defence Force.

Allied health services

Expanding the way we look after customers

HealthStrong expands the way we can improve the health and wellbeing of our customers and the community.


Delivering health services for business, government and the community

We delivered programs including the beyondblue support service, Health Advice Line and Healthdirect Australia. We also delivered telephone and online counselling services for Australians impacted by sexual assault, domestic or family violence through 1800RESPECT.

Population health

Improving the health of specific groups

Garrison Health Services

The GHS team managed and coordinated more than 1,200 on-base primary healthcare experts, 5,000 medical specialists, 280 hospitals and 10,000 allied health professionals across Australia.

To continue improving the delivery of healthcare services to ADF personnel, during the year GHS reformed both the on-base healthcare services delivery and rehabilitation service delivery models – to ensure ongoing excellence in the delivery of these services for the evolving needs of the ADF.

Garrison Health Services delivered access to quality healthcare - from point of injury or illness to recovery - to the 60,000+ permanent and 20,000+ reservist uniformed ADF personnel.


CareComplete is open to other organisations who wish to fund those in their communities who are most at need. A total of six funders have taken up the program including state governments, primary health networks and other health insurers as at 30 June 2017.