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Frequently Asked Questions

What is a benefit replacement period?

A Benefit Replacement Period is a period of time you need to wait after purchasing an item that we paid benefits towards, before you can receive further benefits to replace the item. For example, if you received benefits for an insulin delivery pen, purchased on 1 July 2011, you can only receive benefits for another one purchased on or after 1 July 2013. Call 1800 RIO RIO (1800 746 746) to see what your replacement periods are.

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