Using your cover

With Medibank, Rio Tinto gives you health cover that delivers great value to you and your family. Here’s how you can make the most of being a Medibank member.

How to find a provider

If you choose one of the Rio Tinto Better Health Cover extras product, you’ll get a percentage back on included extras at all recognised providers.^ 

You could generally get better value by choosing a provider from Medibank’s extensive Members’ Choice Network#. We have negotiated on your behalf with the providers in our network, so you won’t be charged more than the agreed price.

Learn more about Members' Choice

How to make a claim

Claiming with Medibank is easy. If your health provider doesn’t process the claim on the spot, then you’ve got a range of options to choose from. Most extras can be claimed online or via our handy mobile app. For other services you’ll need to download a claim form and post it back to us with any accounts and receipts. How you get paid is up to you – either directly into your account or via a cheque in the mail.

Rio Tinto Medical Plus Claim Forms

Health Concierge

With hospital cover, Health Concierge provides personalised, preventative health assistance to help eligible members prepare for, or recover from, a hospital stay or treatment. Our Health Concierges are highly-skilled in providing exceptional support to people going through potentially stressful times. Depending on the procedure you are undergoing, our service starts with a call from a Concierge, who’ll assess your circumstances and offer support that best suits your needs. Depending on the situation, the Concierge may follow up down the track to ensure you remain supported in your health journey.

Explore Live Better

Did you know we do more than health insurance? Live Better is packed with articles on wellbeing, exclusive offers, advice from experts and online courses to help you on the road to better health.

Exclusive support

If you’ve got any questions at all about getting more from your membership, call the dedicated Rio Tinto phone line on 1800 RIO RIO (1800 746 746).

Travel, pet and life insurance

Pet Insurance

We've got cover for your health needs. Let us look after your pets as well.

Give your dog or cat the cover it deserves.

Travel Insurance

Medibank is for better health, both here and abroad.

Medibank Travel Insurance gives you hospital, accident and medical expense cover while you're travelling.

Life Insurance & Funeral Insurance

Looking after you and your family is about more than taking care of medical bills. So, along with health insurance, we also offer life and funeral insurance.

Things to consider

^ Annual limits and waiting periods apply.

# Members Choice providers are not available in all areas and subject to change.

Travel Insurance

Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS available at to decide if this product is right for you. For information on the Target Market and Target Market Determinations, visit

Pet Insurance

Medibank Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089. Terms, conditions, waiting periods and exclusions apply. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at

Life Insurance

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available here to ensure the product is right for you. Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

For more information about how Medibank handles your personal information see our Privacy Policy. The Privacy Collection Notice provides more information about our partner’s privacy practices and policy.

Advice on this website is general only and does not consider your individual objectives, financial situation or needs.

Your personal information will be handled in accordance with our Privacy Collection Notice.

Have questions?

Our team of experts are ready to help!

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