Medibank Domestic Travel Insurance

If you or your travelling companion(s) are diagnosed with COVID-19 and it is confirmed by a qualified medical practitioner that you can no longer travel, pre-trip cancellation and amendment cover applies. 

There is a maximum benefit limit for all COVID-19 related cancellation and amendment fees. This is $5,000 for a Domestic Plan.

^{Please note: There is no pre-trip cancellation or amendment cover if you are cancelling/modifying your trip due to COVID-19 related travel warnings, government-directed border closures, or due to mandatory quarantine requirements. Nor is there pre-trip cancellation or amendment cover if you are deemed to be close contact and must isolate and therefore can no longer go on your trip. Limits, sub-limits, conditions and exclusions apply to COVID-19 travel insurance benefits. See PDS for full details.}

Yes, if you have purchased a Medibank Travel Insurance Domestic Plan, then you’ll be eligible for up to $5,000 cover for various COVID-19 related cancellation and amendment fees.  

For example: Cover is provided (up to the specified limit) if you or your travelling companion(s) are diagnosed with COVID-19 by a qualified medical practitioner who confirms that you are not fit for travel, or if you are individually contacted by a local public health authority and are directed into a period of quarantine and can no longer continue travelling. 

^{Please note: Limits, sub-limits, conditions and exclusions apply to COVID-19 travel insurance benefits. See PDS for full details.}

Yes, we can provide cover for some additional expenses incurred, such as accommodation and transport costs if you’re diagnosed with COVID-19 during your trip, or if you need to extend your stay if you’ve fallen ill from COVID-19. A qualified medical practitioner will need to confirm in writing your COVID-19 diagnosis and inability to travel in order to make a claim. 

^{Please note: Your destination must not be subject to a ‘Do not travel’ advice on the Smartraveller website at the time you enter the country or part of the country. Limits, sub-limits, special excess, conditions and exclusions apply to COVID-19 travel insurance benefits. See PDS for full details.}

Medibank Travel Insurance is proud to offer COVID-19 benefits across all travel insurance plans. Unfortunately, we can’t cover every scenario that may arise as a result of the coronavirus pandemic. For example, we will not pay any claims arising from or caused by COVID-19 if: 

- Your claim is related to you having travelled on a multi-night sea or ocean cruise and you have not purchased additional Cruise Cover for your policy.

- Your costs are related to a government directed border closure.

- Your costs are due to mandatory quarantine or isolation orders required to cross a border, such as a border between states, countries, or regions.

- You are cancelling your trip because you are a close contact and required to isolate.

For full details on our COVID-19 travel insurance benefits and exclusions, please read our PDS.