Feedback and Complaints

At Medibank Private we value your comments and are continuously looking at ways to improve our products and services. If you have any feedback for us or require further explanation on any matter affecting your membership please let us know.

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Privacy Statement

We collect your personal information so that we can provide you with insurance and related products and services and to comply with our legal and other obligations. We may not be able to perform these functions if you do not provide us with your personal information. We may collect your personal information from a person responsible for the management of your membership or other authorised person. Generally, you have the right to gain access to personal information we hold about you.

From time to time, we may send you marketing materials about other products or services which we think could be of interest to you. We may send these materials by email or text message. If you wish to withdraw your consent for us to send you marketing materials, either by mail or electronically, please contact us.

We may disclose your personal information to third parties such as:

  • our service providers
  • health service providers
  • financial institutions
  • your employer, if you have a corporate insurance product.

To obtain the latest version of our Privacy Policy, visit our website at medibank.com.au or drop into a Medibank Private Retail Centre.

Effective from 2 April 2007

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