Feedback and Complaints

Medibank Private Limited collects and uses your personal (including sensitive) information (Information) to provide you with products and services, including insurance and health related services and to continue to develop these services. These products and services may be offered or provided by us, one of our subsidiaries or a third party. We may not be able to perform these functions if you do not provide us with your Information. We may collect your Information from you, another person on your membership, a person authorised to provide us this information on your behalf, a Medibank subsidiary or a third party.

We may disclose your Information to third parties (including overseas) such as the parties named above, our service providers, government agencies, financial institutions, your employer (if you have a corporate product) and your educational institution, migration agent or broker (if you have OSHC or a visitors cover). These third parties may also collect your Information directly from you. You are permitted by law to access and correct Information we hold about you.

From time to time, we may also use your Information to contact you (including by phone, text message or email) about other products or services we think may be of interest to you. We may also collect and disclose your Information from or to our subsidiaries, and they may also share your Information with each other, to have an integrated view of our members and provide you with a personalised service (including health service). Our subsidiaries may use your Information to contact you (including by phone, text message or email) about their services. You may withdraw your consent to these specific uses and disclosures by calling us on 134 190, visiting one of our stores, or accessing the Manage My Preferences page within the Online Member Services facility.

As a Medibank member, you consent to the collection, use and disclosure of your Information in accordance with our Privacy Policy. As the person responsible for the management of your membership you must ensure any partner and dependant children are aware of and consent to how their Information is handled. For more information about how we handle your Information, you can obtain the latest copy of our Privacy Policy (effective 26 September 2011) at medibank.com.au or by visiting a Medibank store or contact our Privacy Officer at 16/700 Collins Street, Docklands, Victoria 3008 or privacy@medibank.com.au.