Contact us

All General Enquiries

Over the phone

Talk to a Medibank consultant
by calling 134 190

Monday to Friday, 8am - 8pm AEST

Saturday 9am - 4pm
(new member enquiries only)

Mail - Claims

Medibank Private - Claims Department
Locked Bag 9021,
Castle Hill NSW 1765

Or call us on 134 190 with any queries on your claim

In person

We have one of Australia's largest
retail networks.
Find your nearest Medibank store

find a store

Mail - General

Medibank Private
GPO BOX 9999
(Your Capital City)

Terms, conditions and waiting periods apply. *Medibank Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Medibank Private Limited (ACN 080 890 259; AR 286089) (Medibank) and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). Medibank acts as an authorised representative of PetSure. Medibank will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details. Any advice provided is general only, has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the product disclosure statement (PDS) in deciding whether to acquire, or continue to hold, Medibank Pet Insurance. PetSure can be contacted by telephone: 132 331 or by mail: Locked Bag 9021, Castle Hill, NSW 1765.