Contact us
All General Enquiries
Over the phone
Talk to a Medibank consultant
by calling 132 331
Monday to Friday, 8am - 8pm AEST
Saturday 9am - 4pm
(new member enquiries only)
Mail - Claims
Medibank Private - Claims Department
Locked Bag 9021,
Castle Hill NSW 1765
Or call us on 132 331 with any queries on your claim
In person
We have one of Australia's largest
retail networks.
Find your nearest Medibank store
Mail - General
Medibank Private
GPO BOX 9999
(Your Capital City)
Limits, exclusions and waiting periods apply. Medibank Pet Insurance is issued by The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Medibank Private Limited (ACN 080 890 259; AR 286089) (Medibank) and administered by Pet Sure (Australia) Pty Ltd (ACN 075 949 923; AR 268991). This information is general in nature and has been prepared without taking into account your objectives, financial situation or needs. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. The product disclosure statement (PDS) for Medibank Pet Insurance is available from www.medibank.com.au . You should obtain and consider the PDS in deciding whether to acquire, or continue to hold, Medibank Pet Insurance. Any general advice provided by Dr Chris Brown in relation to Medibank Pet Insurance is provided as an authorised representative of Hollard in connection with an arrangement with Medibank under which an entity associated with Dr Chris Brown will receive remuneration. Medibank is an authorised representative of Hollard and has appointed Dr Chris Brown as an authorised representative of Hollard. Hollard can be contacted by telephone: (02) 9253 6600 or by mail: Level 24, 259 George Street, Sydney, New South Wales 2000.