Going on holidays

If you’re going away for any extended period of time, you’ll need to make arrangements for your pet to be well looked after while you’re away. There are many options such as pet hotels and lodgings or even close friends or relatives. It’s best to assess all your available options to make sure your pet is comfortable while you are away.

Leaving your pet at home

If you are leaving your pet at home, you’ll want someone to take just as good care of your pet as you would. Whether it’s a professional pet carer or a friend or relative is completely up to you.

Your pet is going to miss you and there is no avoiding that, but at least if you know that you’ve left them in good hands and that their needs are being taken care of, you’ll be able to relax and have a little fun.

Pet insurance is something worth considering, especially if you are leaving your pet at home, with a friend to take care of, or putting them into a boarding facility. You’ll have the peace of mind knowing that if anything should happen to your pet while you are away, your pet can get the best care possible without the worry of a huge vet bill to come home to. Note: Out of pocket expenses will apply. View cover options for more details.

Kennels and boarding services

Make sure you visit a boarding kennel or cattery establishment before making a booking to ensure it’s somewhere you feel comfortable in leaving your pet while you are away and check that it has these features:

  • adequate security to prevent your pet from escaping
  • accommodation that is clean, dry, well ventilated and temperature controlled
  • a decent size exercise area
  • well-trained staff, knowledgeable in pet care

And remember to ask a few questions.

  • What are the dogs/cats fed and how often?
  • What is the exercise program?
  • Will your pet be sharing accommodation or be on their own?
  • If sharing, on what basis do they choose roommates?
  • If your pet isn’t eating, what will the boarding kennel or cattery try differently?
  • What happens if you pet becomes unwell while boarding?
  • Will they contact the owner in the event of sickness/emergency? You should provide your best contact details for when you are away. Most pet boarding facilities will ask for your vet details upon admission and also request an alternative contact person in case you are uncontactable during your pet’s stay (ie if you are away overseas). You may also want to provide your pet insurance policy details just in case.
  • If your pet has special health needs or issues discuss their flexibility in being able to accommodate specific requests, such as administering medications, supervised play time etc

When you check in your pet:

  • Provide the boarding facility with a brief summary about your pet – their needs, any special medications, health issues or requirements. Make sure you bring along any medications your pet needs and provide details about the dosage.
  • Some boarding facilities also allow you to take your pet’s favourite toy or blanket to board with them so they feel at home.
  • Arrange with a friend or relative who is comfortable to be your pet’s emergency contact for your pet while you are away – in case you cannot be contacted for some reason. They will need to be able to make decisions on any vet treatment required if your pet is sick while you are away.

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Real stories

Read “Banjo’s story” – real life account of a brave little dog and Medibank Pet Insurance customer.

The information provided is general information only and is not a substitute for professional veterinary medical advice. Medibank Private does not guarantee the accuracy of any of the information, representations or advice contained. To the extent permitted by law, Medibank Private accepts no responsibility for any loss, injury or inconvenience sustained by readers of this website as a result of or in connection with the information contained on this website (whether by way of negligence or otherwise).

Terms, conditions and waiting periods apply. *Medibank Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Medibank Private Limited (ACN 080 890 259; AR 286089) (Medibank) and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). Medibank acts as an authorised representative of PetSure. Medibank will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details. Any advice provided is general only, has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the product disclosure statement (PDS) in deciding whether to acquire, or continue to hold, Medibank Pet Insurance. PetSure can be contacted by telephone: 132 331 or by mail: Locked Bag 9021, Castle Hill, NSW 1765.