Feedback and Complaints

At Medibank we value your comments and are continuously looking at ways to improve our products and services. If you have any feedback for us or require further explanation on any matter affecting your membership please let us know.

At Medibank we always aim to do the right thing by our members - and we appreciate your positive feedback when we get it right!

We also recognise that sometimes we get things wrong. When this happens, we want to hear about it straight away so we can quickly fix it and, if necessary, adjust our products and services to avoid it happening again.

You can provide feedback or lodge a complaint with us through the following channels:

  • Our website:   Using the quick and easy online form, below.
  • Phone:           132 331 (Monday to Friday, 8am - 8pm; Sat, 9am - 4pm).
  • Mail:               Customer Support, Medibank, GPO Box 9999 (your capital city).
  • In person:       At one of our stores.

We have a complaint handing system in place to resolve complaints fairly and efficiently. You can read more about it in the Medibank Complaint Handling Policy for Members.

Before lodging a complaint, you may like to take a look at the Medibank Member Guide. The Guide provides a summary of our Fund Rules and policies, and is designed to help you understand how your Medibank membership works.

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If you're unhappy with the result, you can submit an enquiry to the Private Health Insurance Ombudsman (PHIO) or phone them on 1300 362 072 (option 4 for private health insurance).

To ensure the security of your personal information, please do not include information such as credit card numbers or passwords. Your information will be handled in accordance with Medibank's Privacy Policy.