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  • Articles tagged COVID-19 (9)

    Medibank responds to Choice

    Today activist organisation Choice has issued a media release wrongly claiming that health funds have failed Australians during COVID-19

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    Health is more important than ever

    Private health insurers are a critical part of Australia’s world-renowned mixed public and private health system. It’s in Australia’s best interest that private health care continues to have a pivotal role in the response to COVID-19.

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    Customers in financial distress benefit from extended hardship policy

    Medibank and ahm customers in severe financial distress are able to access a 50% discount on their premiums for up to 6 months, or further suspend their policy for up to 3 months as part of a $180 million assistance package.

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    Stick with great and not the grind – what we are learning from COVID-19

    It's more critical than ever to be in touch with the sentiment of your people and stay connected

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    Medibank to temporarily close stores in metropolitan Melbourne

    Medibank will temporarily close 17 retail stores in Melbourne from close of business on Wednesday 8 July for a period of six weeks. This follows the decision to close three stores in hot spot postcodes last week.

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    How COVID-19 has challenged and transformed Medibank’s retail experience

    I admit I didn’t know what to expect when the COVID-19 pandemic hit and we were forced into lockdown. It was a massive change and all of a sudden, we were thrown a huge curve ball. Our retail stores were closed and we had to navigate a new way of working.

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    Extra extras – ahm customers get another year to use any unclaimed extras annual limits

    ahm customers will have any unused extras annual limits rolled over into the following year for services such as dental, psychology and physio, as a result of not being able to use some of their health services during the COVID-19 lockdown.

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    Medibank stores continue to reopen

    Medibank has now reopened 74 of its retail stores but with strict health and safety standards in place to protect our people and customers, following the easing of restrictions.

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    Improving access to cardiac rehab during COVID-19 restrictions

    Medibank’s cardiac rehabilitation program is experiencing an increase in patient referrals during COVID-19, to provide personalised remotely delivered one to one support, to help prevent a second serious cardiac event.

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