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    Medibank alerts customers to 6 month deferral of premium increases, taking COVID customer financial support to around $463 million

    Medibank and ahm customers have begun receiving notifications about the 6 month deferral of the premium increases that were due to take place in April, but have now been postponed until October 2022. This deferral is the next stage of our COVID give back program and will return around $163 million to customers and take Medibank’s total financial customer support package to around $463 million.

    We announced a 5 month deferral of premium increases from April 2022 in December last year, before advising in February that we are extending the deferral by an additional month until October 2022.

    The 6 month deferral of premium increases will be applied automatically on 1 April 2022 for all Medibank and ahm customers who hold an active, resident hospital and/or extras policy at any time between 1 April 2022 to 30 September 2021. Customers who are no longer active but held an active resident policy between 1 July 2021 and 31 December 2021 will be eligible for a give back.

    The customer give back is being funded from COVID-19 permanent net claims savings since 30 June 2021.

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