Every day we’re focused on improving the health and wellbeing of Australians, helping people lead better quality lives. We’re more than just a health insurer - we’re a healthcare company committed to delivering affordable healthcare that gives our customers more choice. We’re playing a leading role in helping to improve Australia’s health system, collaborating with health professionals and government on new approaches to delivering care and reform. And to make life simpler for our customers, we offer a range of travel, pet and life insurance.
Quick Facts
Quick snapshot
- 1.3 million+ hospital admissions
- 24.3 million+ extras services
- 500,000+ surgical procedures
- around 1.57 million health interactions with our customers
- 2,144 customers cared for by Medibank at Home
- 200+ virtual hospital beds provided
- 30,000+ people supported through CareComplete to date - our program for Australians with chronic conditions
- 24,000+ customers supported through Medibank Health Concierge
- Launched 24/7 Mental Health Phone Support
- Launched Hospital Experience Scores to show what our customers thought of their hospital experience
- 100% of savings from prostheses reform passed onto customers
- Updated our Find a Provider tool to give customers more information on out-of-pocket costs
- Acquired leading provider Home Support Services in August 2018, to expand our in-home services
- 26.9% market share - up 5 basis points over the year- the first time in a decade we have grown market share over a full year
- $5.4 billion benefits paid to customers
- $458.7 million Group net profit after tax
- $40.4 million in productivity savings over the past two years
- Delivered our lowest average premium increase in 18 years
- 49% of Group and senior executives are women
- +0.2% gender pay gap
- 85% employee engagement
- Retained 90% of people taking parental leave through one of Australia's leading parental leave policies
- 76% of our employees worked flexibly
- Awarded an Employer of Choice citation from the Workplace Gender Equality Agency
- Invested $4.5 million in the community
- Offered up to $6 million in financial relief to our customers in the farming community affected by drought
- Supported Kookaburra Kids Foundation deliver camps and programs supporting kids who live in families impacted by mental illness
- 185,000+ people took part in Live Better community activities that we supported
- Sponsored the Invictus Games
- Our partnership with the Stephanie Alexander Kitchen Garden Foundation helped 793 schools take part in the program
- The Medibank Better Health Foundation invested in research on osteoarthritis, back pain and obesity, funding projects with Melbourne University and Austin Health
- We supported The Banksia Project, Gallipoli Medical Research Foundation, Alongside and Beyond Blue – as well as sponsoring the Youth Mental Health Forum
$5.4 billion
Benefits paid for customers in FY19
3.7 million+
Customers
18 years
Our lowest average premium increase in 18 years
3,828 employees
Including around 1,300 health professionals. Headcount at 1 July,19
84
Retail stores
26.9%
Market share at 30 June 2019
$4.5 million
Community investment including sponsorships and partnerships
478
Members’ Choice hospitals
17,000+
Members' Choice extras provider locations