Highlights for FY20 include:

• More than $185 million in support for customers in response to COVID-19, including financial hardship support, extending health cover and postponing premium increases

• 1.3 million hospital admissions supported

• 22.7 million extras services supported

• 500,000 surgical procedures supported

• 2 million+ health engagement interactions with our customers

• 74,000 customers supported through Health Assist programs

• 40% increase in number of customer hospital admissions supported through Medibank Health Concierge

• 5,854 customers cared for by Medibank at Home

• 259 virtual hospital beds provided

• 36,865 people supported through CareComplete to date, our program for Australians with chronic conditions

• Launched OptimalMe, an Australian-first study supporting women to optimise their health before, during and after pregnancy

• Launched Medibank Heart Health at Home, a personalised, telehealth-delivered cardiac rehabilitation service

• Worked with Australia’s largest child and family health organisation, Tresillian, on a telehealth pilot to support parents to manage their baby’s sleep and settling issues in the comfort of their own home

Highlights for FY20 include:

• 51% of our Group and senior executives are women
• -0.7% gender pay gap
• 84% employee engagement (pre COVID-19) rising to 91% in April
• 25% male participation in parental leave since our new policy was introduced
• 71%^ of our employees worked flexibly
• Employer of Choice citation from the Workplace Gender Equality Agency for the fifth year in a row

^ relates to 1 July 2019 to 15 March 2020 only as the business moved to remote working due to COVID-19

Highlights for FY20 include:

• Invested $9.5 million in the community, including a $5 million donation to Beyond Blue
• Supported the national COVID-19 response, with our team managing around 250,000 calls across various services
• Launched Live Better at Home to give all Australians access to a free online program of work out videos, cooking demonstrations and guided meditations
• Engaged some of Australia’s leading researchers and experts to help us build a 10-year plan to tackle loneliness
• Responded to some of the nation’s biggest health and social issues, including mental health and domestic violence
• Allocated $1.2 million to fund 17 external health research projects
• Partnered with the Stephanie Alexander Kitchen Garden Foundation to help children form positive food habits for life
• Co-designed a women's cultural health camp attended by 100 women in the Wadeye commmunity