At Medibank, we believe in Better Health for Better Lives. For 45 years, we’ve been supporting millions of people in Australia as one of the leading private health insurers. We’re also changing into a health company as we provide people with greater support to manage their health and wellbeing.
Quick facts
For the 2021 financial year
Quick snapshot
Value and support
- c. $300 million in total COVID financial support to date, including $103 million customer give back
- 1.1 million+ hospital admissions supported
- 25.9 million+ extras services supported
- 430,000+ surgical procedures supported
- Record customer advocacy of 37.1 (+5.3) Medibank and 43.0 (+1.8) for ahm
Health and wellbeing
- c. 760,000 interactions with Live Better Rewards and Activities
- 7,650 (+32%) customers used Medibank at Home
- c. 133,000 customers engaged with Member Health Services
- 83% employee engagement
- 64% of our employees worked flexibly
- 51% of our Group and senior executives are women
- 0.0% gender pay gap
- Increased to 33 the number of employees who identify as Aboriginal and Torres Strait Islander, 1% of all our employees
- 29% male participation in parental leave
- Employer of Choice citation from the Workplace Gender Equality Agency for the 6th year in a row
- $3.6 million community investment
- Supported federal and state government responses to COVID including specialist telehealth services for contact tracing, testing and vaccination.
- Ranked joint second on the Australian Network on Disability’s (AND) Access and Inclusion Index
- $1.1 million invested in health research
- Partnerships with Aboriginal and Torres Strait Islander groups including the Wadeye community in NT, Australian Indigenous Doctors’ Association, Supply Nation, Thamarrurr Indigenous Youth Corporation and Adam Goodes’ iDiC (Indigenous Defence and Infrastructure Consortium)
- Working towards Net Zero by 2050
- Completed our first climate scenario analysis
- Certified carbon neutral by Climate Active for our operations
- $24.5 million invested in green bonds
- Ongoing commitment to low carbon domestic and international equity investments
Find out more in our Annual Report 2021 and Sustainability Report 2021.
c. $300 million
Total COVID financial support for customers (as at 30 June 2021)
$5.6 billion
Claims paid in FY21
3.7 million
Customers as at 30 June 2021
3.25%
Our lowest average premium increase in 20 years (effective from 1 April 2021)
3,866
Number of employees, including around 1,400 health professionals (headcount at 30 June 2021)
27.3%
Market share at 30 June 2021
$3.6 million
Community investment in FY21, including sponsorships and partnerships
c. $20 million
Productivity savings in FY21