We also provide access to health services in Australia for the 60,000+ permanent and 20,000+ reservist uniformed Australian Defence Force personnel, and distribute travel, life and pet insurance.
Quick Facts
Quick snapshot
- 1.3 million+ hospital admissions
- 500,000+ surgical procedures
- 23.8 million+ extras services
- 1.8 million telehealth interactions
- Medibank at Home expanded to include dialysis in addition to chemotherapy, palliative care
- Rehab at Home delivered services to 850 customers
- 21,000+ people supported through CareComplete to date - our program for Australians with chronic conditions
- 13,000+ customers supported through Medibank Health Concierge
- Psychology waiting periods removed (on current extras products as at 1 April 2018)
- 100% of savings from prostheses reform passed onto customers
- Launched our Procedure Cost Estimator and updated our Find a Provider tool to give more information on costs for services and specialists
- Acquired leading provider in August 2018, Home Support Services, to expand our in home services
- 26.85% market share* - up 5 basis points over the past six months - the first time in a decade we've experienced growth over a six-month period
- $5.3 billion benefits paid to customers
- $445.1 million Group net profit after tax
- 12.7 cents per share total dividend fully franked
- Our 2018 average premium increase was the lowest in 17 years - below industry average for the second year running
- 45% of senior leaders are women
- 85% employee engagement (up from 81% in 2017)
- Introduced our new parental leave policy giving 14 weeks paid leave to prospective parents, regardless of whether they are the primary or secondary carer
- 76% of our employees worked flexibly - up from 70% in 2017
- Awarded an Employer of Choice 2018 citation from the Workplace Gender Equality Agency
- Voted Best Workplace for Dads by website Direct Advice for Dads and research firm CoreData
- Invested $3.7 million in the community
- Launched the Mental Health & Wellbeing Fund with a $1 million investment
- Offered up to $6 million in financial relief to our customers in the farming community affected by drought
- Our partnership with the Stephanie Alexander Kitchen Garden Foundation has seen 222,375 kids across 1,779 schools take part in the program since 2012
- Launched a $300,000 partnership with beyondblue to fund suicide prevention initiatives
- Announced Medibank Free + Active - a five-year commitment to get 1.5 million Australians active by 2022 through free community-based exercise events and wellness initiatives, with 350 communities supported so far
- The Medibank Better Health Foundation works with leading institutions and researchers to improve knowledge, health outcomes and patient experiences - FY18 highlights include projects with St Vincent's Hospital Melbourne and Move, the Royal Australasian College of Surgeons, La Trobe University and Monash University.
$5.3 billion
Benefits paid to customers in FY18
$35 million
In additional value committed to customers
3.7 million
Customers
4,155 employees
Including around 1,500 health professionals
84
Retail stores
26.85%
Market share* (as at 30 June 2018)
$3.7 million
Community investment including sponsorships and partnerships
477
Members’ Choice hospitals
15,000+
Members' Choice extras provider locations