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  • Articles tagged Customer (9)

    Why data matters when you’re faced with a medical emergency

    As a recent patient, I got a new insight into life as a Medibank customer. I now have a clearer picture on what data quality and accuracy really means when you’re lying in a hospital bed.

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    The new Medibank Live Better rewards app is here – helping you eat, move, feel better and save

    Want to feel healthier, happier and be rewarded? The new Medibank Live Better rewards program is here. Track healthy actions to redeem a range of rewards such as gift cards, savings on health cover and more on extras.

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    Medibank reveals highest claims and most common by age

    Treatment for mental health issues and colonoscopies are among the most common claims made by Australians aged between 20 and 60 years old in FY18.

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    Private hospital experience rated highly by customers

    98% of private hospitals were rated an 8/10 or higher by Medibank customers in our latest patient experience survey, highlighting the importance of strong partnerships in healthcare.

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    Medibank supports 65,000 hospital admissions for mental health

    Medibank paid benefits towards more than 65,000 hospital admissions for customers requiring psychiatric care in the 2018 financial year.

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    The student centred journey to develop our new Overseas Health Cover app

    Development of our overseas health cover app was a true human centred design process, where the insights we gained from students formed the basis of the design.

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    We’re here for new mums in those tricky early weeks

    As a Health Concierge Specialist at Medibank, the time I spend chatting to new mums about any issues they’re facing reminds me that often many parents feel as if the feeding and sleeping issues are unique, but to any new parent out there: you’re not alone.

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    More affordable health insurance for young Australians

    Young Australians will have access to more affordable private health insurance with Medibank and ahm introducing a discount for young adults.

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    Medibank and ahm helping regional and rural customers

    Medibank and ahm are easing the cost burden on customers in remote areas requiring hospital treatment by introducing a rural and regional travel and accommodation allowance.

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