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  • Articles tagged Customer (9)

    Women more likely to seek mental health treatment

    New Medibank Group data shows the number of women admitted to hospital last financial year for mental health treatment across Australia was more than double that of men.

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    50% premium reduction accessed by thousands of Medibank customers on JobKeeper or JobSeeker support

    Thousands of Medibank and ahm customers on JobKeeper or JobSeeker have already accessed a 50% waiver on their premiums for up to 6 months, saving them on average around $800.

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    A record $185 million support package for Medibank and ahm customers

    Medibank and ahm are providing further hardship support to customers impacted financially by the pandemic lockdown in areas that have been declared a state of disaster due to COVID-19, which right now is Victoria.

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    Health is more important than ever

    Private health insurers are a critical part of Australia’s world-renowned mixed public and private health system. It’s in Australia’s best interest that private health care continues to have a pivotal role in the response to COVID-19.

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    Customers in financial distress benefit from extended hardship policy

    Medibank and ahm customers in severe financial distress are able to access a 50% discount on their premiums for up to 6 months, or further suspend their policy for up to 3 months as part of a $180 million assistance package.

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    We’re here for our customers through every stage of their hospital journey

    Through conversations and feedback from our customers we developed a program to support them through the entire hospital journey. To complement that, we have now launched a new online Hospital Assist Hub.

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    How COVID-19 has challenged and transformed Medibank’s retail experience

    I admit I didn’t know what to expect when the COVID-19 pandemic hit and we were forced into lockdown. It was a massive change and all of a sudden, we were thrown a huge curve ball. Our retail stores were closed and we had to navigate a new way of working.

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    Extra extras – ahm customers get another year to use any unclaimed extras annual limits

    ahm customers will have any unused extras annual limits rolled over into the following year for services such as dental, psychology and physio, as a result of not being able to use some of their health services during the COVID-19 lockdown.

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    Small businesses inspiring Australians to keep active through Live Better at Home

    Medibank is throwing its support behind small businesses in the health and wellbeing space with its Live Better at Home Champions program.

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