Articles tagged Customer (9)
11 January 2021 update - Medibank will reopen stores in Greater Brisbane on 12 January 2021 following the Government lifting some COVID-19 restrictions. The Gold Coast stores will also reopen.
Medibank believes there is an unmet need for at home palliative care services in Australia. That's why we are expanding our Palliative Care at Home trial to Melbourne, to offer more patients a choice in where they die, wherever possible.
Medibank is reopening its Melbourne retail stores from today with strict health and safety standards in place to protect our people and customers.
Thousands of Medibank and ahm customers on JobKeeper or JobSeeker have already accessed a 50% waiver on their premiums for up to 6 months, saving them on average around $800.
Medibank and ahm are providing further hardship support to customers impacted financially by the pandemic lockdown in areas that have been declared a state of disaster due to COVID-19, which right now is Victoria.
Medibank and ahm customers in severe financial distress are able to access a 50% discount on their premiums for up to 6 months, or further suspend their policy for up to 3 months as part of a $180 million assistance package.
Through conversations and feedback from our customers we developed a program to support them through the entire hospital journey. To complement that, we have now launched a new online Hospital Assist Hub.