Articles tagged Customer (9)
Thousands of Medibank and ahm customers on JobKeeper or JobSeeker have already accessed a 50% waiver on their premiums for up to 6 months, saving them on average around $800.
Medibank and ahm are providing further hardship support to customers impacted financially by the pandemic lockdown in areas that have been declared a state of disaster due to COVID-19, which right now is Victoria.
Medibank and ahm customers in severe financial distress are able to access a 50% discount on their premiums for up to 6 months, or further suspend their policy for up to 3 months as part of a $180 million assistance package.
Through conversations and feedback from our customers we developed a program to support them through the entire hospital journey. To complement that, we have now launched a new online Hospital Assist Hub.
I admit I didn’t know what to expect when the COVID-19 pandemic hit and we were forced into lockdown. It was a massive change and all of a sudden, we were thrown a huge curve ball. Our retail stores were closed and we had to navigate a new way of working.
ahm customers will have any unused extras annual limits rolled over into the following year for services such as dental, psychology and physio, as a result of not being able to use some of their health services during the COVID-19 lockdown.
Medibank is throwing its support behind small businesses in the health and wellbeing space with its Live Better at Home Champions program.