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  • Articles tagged Customer (9)

    Medibank to reopen retail stores in the Greater Brisbane area

    11 January 2021 update - Medibank will reopen stores in Greater Brisbane on 12 January 2021 following the Government lifting some COVID-19 restrictions. The Gold Coast stores will also reopen.

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    Medibank’s Melbourne customers can now access Palliative Care at Home

    Medibank believes there is an unmet need for at home palliative care services in Australia. That's why we are expanding our Palliative Care at Home trial to Melbourne, to offer more patients a choice in where they die, wherever possible.

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    Welcoming customers back into our Melbourne stores

    Medibank is reopening its Melbourne retail stores from today with strict health and safety standards in place to protect our people and customers.

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    Women more likely to seek mental health treatment

    New Medibank Group data shows the number of women admitted to hospital last financial year for mental health treatment across Australia was more than double that of men.

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    50% premium reduction accessed by thousands of Medibank customers on JobKeeper or JobSeeker support

    Thousands of Medibank and ahm customers on JobKeeper or JobSeeker have already accessed a 50% waiver on their premiums for up to 6 months, saving them on average around $800.

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    A record $185 million support package for Medibank and ahm customers

    Medibank and ahm are providing further hardship support to customers impacted financially by the pandemic lockdown in areas that have been declared a state of disaster due to COVID-19, which right now is Victoria.

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    Health is more important than ever

    Private health insurers are a critical part of Australia’s world-renowned mixed public and private health system. It’s in Australia’s best interest that private health care continues to have a pivotal role in the response to COVID-19.

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    Customers in financial distress benefit from extended hardship policy

    Medibank and ahm customers in severe financial distress are able to access a 50% discount on their premiums for up to 6 months, or further suspend their policy for up to 3 months as part of a $180 million assistance package.

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    We’re here for our customers through every stage of their hospital journey

    Through conversations and feedback from our customers we developed a program to support them through the entire hospital journey. To complement that, we have now launched a new online Hospital Assist Hub.

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