Medibank has been named the best place to work in Australia, taking out the top honour at the 2026 Financial Review BOSS Best Places to Work Awards.
The recognition reflects Medibank’s bold reimagining of how work gets done, prioritising flexibility, autonomy and wellbeing to create a workplace where people can do their best work in a sustainable and meaningful way.
Medibank Group Lead – People, Spaces & Sustainability Kylie Bishop said:
“We’ve been focused on creating the healthiest workplace in Australia, rethinking the way we work, removing friction, and building an environment where people can do their best work in a sustainable way.
“Because when people feel well and supported, they show up differently. And that flows through to how we care for our customers and patients,” Ms Bishop said.
At the centre of Medibank’s approach is its ambition to be the healthiest workplace in Australia by 2030.
“We’re giving our people greater flexibility and autonomy to fundamentally change the way they work so they can stay sustainably engaged in delivering for customers and patients, while enjoying greater health and wellbeing.
“Our goal is to improve the health and wellbeing of our people and create a sustainable work environment that strengthens engagement and how we support customers and patients. Flexibility and autonomy are key to that,” Ms Bishop said.
This ambition underpins work. reinvented, Medibank’s movement to reshape traditional workplace norms and enable healthier, more joyful and creative ways of working.
“Our Four Day Work Week experiment is one example of how we’re challenging traditional workplace norms to drive greater flexibility and autonomy.”
Across the organisation, teams are experimenting with new work models designed to deliver better outcomes for both employees and customers.
“In our home health business, we’re experimenting with self-managed teams that own their patient caseloads, rather than relying on centralised rostering. It’s reducing travel time and improving both patient and employee satisfaction,” Ms Bishop said.
And following a successful pilot, Medibank also reorganised our customer support and Amplar Home Health teams into geographically based hubs, empowering teams to deliver more personalised, end to end support.
Customers are now supported by team members who live and work locally, while customer support employees who were previously 100 per cent call centre based can now work in retail stores. At the same time, retail teams have unlocked the flexibility to work from home, expanding choice and autonomy across the workforce.
Since the launch of work. reinvented, Medibank has seen a tremendous shift in both the way work is done and how people experience work.
“The organisation has adopted an experimentation mindset, unlocking new value and innovation in support of our 2030 vision. Employee engagement has reached its highest levels since March 2021 and equally, turnover is also at its lowest levels. In addition to this, we have seen a positive improvement in talent attraction. The perception of health, safety and wellbeing being a priority within teams remains strong, and in the top quartile of Health & Wellbeing against an external global benchmark,” Ms Bishop said.
The award underscores Medibank’s leadership in creating a future focused, people centred workplace – one that delivers healthier outcomes for employees, customers and communities.
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