2025 full year results

We’ve announced a good result today by delivering what counts most for our customers – improving value and supporting their health and wellbeing in more ways.

This has resonated strongly with customers, with resident policyholder growth double that of last year alongside ongoing strong growth in the non-resident market.

Our customer advocacy is at a 3-year high and our retention rate outperformed the market - another sign we’re growing our business in a sustainable way.

We’ve maintained our disciplined approach to running our business for the long term and have continued to manage our own costs. We have now taken out more than $122 million in expenses to keep our own costs down over the past 8 years.

We are proud of our role as a health leader and the work we’re doing to drive the change needed to support Australia’s health system for the long term, which is giving people more choice and control in their health.

And we’ve announced our final COVID cash give back will increase to $228 million, bringing our total financial support to $1.71 billion.

Our FY25 highlights
We provided more value to customers as cost-of-living pressures remained challenging for many, including:

• $28 million+ in out-of-pocket costs saved through our no gap and Members’ Choice Advantage networks
  
• Around $33 million in Live Better rewards points earned
  
• Average premium increases that were significantly lower than our major competitors this year
  
• Expanded our no gap network to 41 sites and grew the number of no gap inpatient diagnostic agreements, keeping an extra $400,000 in Medibank customers’ pockets each month.
  

Our strong relationships with health partners are enabling us to play a bigger role in the health and wellbeing of our customers including:

• More than half of Medibank policyholders (52%) are engaging with our health and wellbeing services
  
• Doubled enrolments in our clinician-led preventative program and Live Better digital prevention programs
  
• Enhanced access and affordability for mental health services - part of our $50m investment to improve mental health care
  
• Provided $36.6m in one-off support to private hospitals this year, double that of last year to drive the health transition
  

We’ve invested in the health transition to make healthcare more accessible and affordable for everyone.

• Our Amplar Health network delivered 4.3 million patient interactions, including 250,000+ homecare visits and 1.4 million virtual health consultations
  
• Saved 177,000 hospital bed days through homecare programs
  
• Invested an additional $6 million in our new virtual health platform to enable more people Australia-wide to have virtual health consultations in the future
  
• Partnered in the launch of Australia’s first no gap private hospital, delivered an out-of-hospital transition care service at a city hotel for SA Health and expanded our iMH mental health partnership to Brisbane
  

Key financials

We have grown customers in both our resident and non-resident insurance businesses and seen strong momentum in Medibank Health which was up 27% and is now at around 10% of earnings.

Our shareholders will receive a final ordinary dividend of 10.2 cents per share fully franked.

For further information please contact

For media

Emily Ritchie
Hub Lead, External Affairs
+61 429 642 418
emily.ritchie@medibank.com.au

For investors/analysts

Colette Campbell
Hub Lead, Investor Relations
+61 475 975 770
investor.relations@medibank.com.au