Medibank announces reporting issue will impact the release of tax statements to the majority of customers

Medibank today announced that as it nears completion of a major technology upgrade, it is experiencing a reporting issue which will likely prevent it from providing annual tax statements to a majority of customers by July 15.

Medibank CEO Craig Drummond said the situation is a result of customer data migration and acknowledged this is unacceptable for customers.

“I sincerely apologise to our customers for this disruption. It is important for customers to know their personal data has not been compromised.

“Our team is working around the clock to resolve this issue, and I want to assure customers that our focus is on minimising the impact this will have on them,” Mr Drummond said.

Customers wishing to find out more information can go to the website www.medibank.com.au. Medibank will provide further updates to members over the coming days.

ahm customers will not be affected by this issue.