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    Medibank cyber incident update


    We confirm we have successfully taken offline the ahm and international student policy systems and its data, and we are in the process of methodically and safely restarting the systems.

    The work we have done today continues to show no evidence that customer data has been accessed, however our investigation is ongoing.

    We have spoken with the Australian Cyber Security Centre, APRA, Office of the Australian Information Commissioner, Private Health Insurance Ombudsman, the Department of Health and the Department of Home Affairs over the course of the day to ensure that our regulators and other key stakeholders are informed.

    We have begun the process of contacting our customers and our focus remains on ensuring the ongoing security of our customers, employees and stakeholders and the continued delivery of Medibank services. Our highest priority remains resolving this matter transparently and as quickly as possible.

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