We paid $5.4 billion in benefits for our customers this year and announced our lowest average premium rate increase in 18 years. We worked hard to ensure our contracts with all of Australia’s major private hospital groups delivered better healthcare outcomes while keeping costs down. We have done this while launching a new digital self-service portal for chiropractors, dentists and other healthcare providers reducing the manual work involved in managing their claims.
Our productivity program delivered savings of $20.4 million this year – and we’re targeting a further $50 million over the next three years. We’ve also continued to develop our program to identify, recover and prevent improper payments and claims.