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Telehealth and digital
Convenient, flexible and real time care
Last year, our frontline teams had around two million interactions with Australians seeking health or mental health counselling support. At Medibank Health Solutions, we are proud to be one of our nation’s largest providers of telephone and web-based health support services, providing essential care to those who need it 24 hours a day, 7 days a week, 365 days a year.
Our frontline clinical teams, who provide nurse triage, mental health counselling and health support services, can be flexed up and down in response to changes in demand. This means that during periods of unprecedented demand, we can help make sure Australians have ongoing access to the services and support they need.
We understand that Australians want more choice over where and when they receive care. Where clinically appropriate, our national home healthcare businesses, Home Support Services and HealthStrong, offer people the flexibility of receiving healthcare and support services in alternative settings to hospitals, wherever they call ‘home’.
In addition to being an approved provider of Home Care Packages nationally, we deliver Hospital in the Home and Rehab in the Home services and mental health and hospital avoidance/substitution programs.
We are also a national mobile allied health provider delivering services to residents in more than 300 Residential Aged Care Facilities and to people in their own homes.
Integrated care and coordination programs
A healthier Australia contributes to a more sustainable health system. Our suite of CareComplete programs are designed to empower Australians to better manage their health.
Since 2014, our team has helped support 33,000 Australians at risk of, or living with, chronic and complex conditions. This includes those seeking to return to work following injury.
We coordinate and support their care, aiming to improve health outcomes via one-to-one coaching across all modalities, including face-to-face.
Healthcare payor services
How can we drive the delivery of value-based care?
Our expertise in clinical, health coding, data analytics and provider contract management helps us mitigate challenges facing healthcare payors.
Things you should know
Medibank Health Solutions is a wholly owned division of the Medibank group of companies
COVID-19 Update: We are proud to be playing an important leadership role in the COVID-19 response by co-creating and rolling out multiple targeted frontline health advice and counselling programs in partnership with our clients.
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