We know every bit matters
We promised we’d return any COVID-19 savings to members. Medibank members* who hold an active hospital and/or extras policy with Medibank on 30 June 2024 will be eligible for the cash back.
We hope this helps ease the load in the face of rising household costs.
What does this mean for you?
Cash back – Eligible Medibank members holding an active hospital and/or extras policy on 30 June 2024 will be eligible for the cash back. Members will receive their cash back by the end of September 2024.
Medibank members will receive at least $50 through the cash back program, with some receiving up to $360, depending on the level of cover you have. On average it will be around $55 for extras only policies and around $165 for hospital and extras policies.
You don’t need to do anything. If we have your bank details the funds will be transferred to the same bank account we pay your claims to.
Need to update your bank details to have your cash back deposited straight into your bank account?
Log into My Medibank to update your bank account details. My Medibank now comes with the added protection of multi factor authentication, so you can do this securely.
Our cash give back and previous pauses on premium increases will take our COVID-19 customer give back support package to a record $1.37 billion.
We have more support available if you need it
We’d like to thank you for being a Medibank member. We’re continuing to provide ongoing hardship support for those who need it most, as well as access to mental health resources with Medibank Better Minds and Live Better activities.
If you’re doing it tough financially, talk to us about how else we can help, check out our COVID-19 support page or learn more about some of our Financial Hardship suspension options.
As well as financial support, we have a range of services to support your wellbeing and mental health
Live Better
At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home. We're encouraging all Australians to join our daily Eat, Move and Feel activities including cooking demonstrations and guided meditations to help us stay happy and healthy.
Better Health
The Better Minds app and website has a range of materials you can access to help shape your mental health journey. 24/7 Mental Health phone support service is available to members with hospital cover so you can talk to a mental health professional day or night. Learn more.
Telehealth Services
We understand that members have not been able to access their usual health services, so we have extended Telehealth services for 9 allied health services such as psychology and physiotherapy.^
^For eligible members with extras cover. Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.
Frequently asked questions
Introducing Medibank Better Minds
As part of our ongoing support for members during this pandemic, Medibank Better Minds is here to advise, guide and support you and your family’s mental health needs.
Find out more
Things you should know
* Resident Medibank customers holding an active hospital and/or extras policy on 30 June 2024 will be eligible for the cash back. This excludes members with Ambulance only cover, Overseas Visitors Cover, Overseas Workers Cover and Overseas Student Health Cover.