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Frequently asked questions

The only contact I have with Medibank is when I hear my premium is increasing

We want you to make the most of your health cover, so have you registered for My Medibank yet? My Medibank allows you to easily submit claims, check your cover and limits, and make payments when it suits you. Once you sign up, you can also choose to receive health and wellbeing articles, recipes, exclusive member offers and more via email.

Download the Medibank Mobile App on the Apple App Store or Google Play. Or simply register online:

  1. Visit to log in or register.
  2. Follow the prompts and switch your contact preferences to email and SMS.
  3. Be sure to opt in to marketing communication to receive exclusive member offers and discounts.