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Frequently asked questions

Other important information

What's the best way for me to give feedback?

If you have any feedback on our products and services, or you'd like further explanation on anything to do with your membership, please contact us

What if I have a complaint?

We'll try to resolve any complaint you may have the first time you raise it with us – please contact us with any issues. If you believe your complaint has not been satisfactorily dealt with, let us know and we'll escalate your complaint.

You can also write to our Customer Resolutions team at Medibank, GPO Box 9999, Melbourne, VIC 3000.

If you're unhappy with the result, you can contact the Private Health Insurance Ombudsman (PHIO) Hotline on 1800 640 695 for free independent advice (free call anywhere in Australia; mobile charges may apply).

How we manage your information?

We are committed to the protection of your personal information. We have a Privacy Policy which explains why we collect your information, how we manage it and how you may request to access or correct information we hold about you. The Privacy Policy also explains how you can lodge a privacy complaint and how we would manage it. You can always view the latest copy of our Privacy Policy at