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Frequently asked questions

Helping you choose the right cover

Am I eligible for Working Visa Health Insurance?

Medibank Working Visa Health Insurance covers are only available to people who are in Australia on certain working-type visas approved by Medibank. We may require proof of eligibility such as a copy of your visa.

Medibank can transfer anyone who is not eligible for our Working Visa Health Insurance covers to an alternative cover. We can backdate this change and require you to pay any additional premiums and/or repay any higher benefits you received on your Working Visa Health Insurance cover. So it's important that you let us know if your visa status changes. 

Is Visitors Health Insurance right for you?

Medibank Visitors Health Insurance cover is designed for visitors, temporary residents, residents of Norfolk Island and other residents in Australia who are not eligible for full Medicare entitlements and do not hold a visa subject to condition 8501.

Reciprocal Health Care Agreements

Australia has Reciprocal Health Care Agreements with the United Kingdom, New Zealand, Italy, Belgium, Malta, the Netherlands, Sweden, Finland, Norway, Slovenia and the Republic of Ireland. If you're a resident of a country which has a Reciprocal Health Care Agreement with Australia, you may be entitled to restricted access to Medicare, but only for medically necessary treatment. Post-arrival time limits and other restrictions may apply. So be sure to check what you're covered for before relying on a Reciprocal Health Care Agreement. For further information, please contact Medicare on 132 011.

What if I'm an international student?

If you're an international student with a valid student visa, our Visitors Health Insurance and Working Visa Health Insurance will not meet your student visa requirements. We recommend you purchase Medibank Overseas Student Health Cover (OSHC) which is specifically designed with the needs and budgets of students in mind.

What if I'm on a working visa?

If you're in Australia on a working visa, our Visitors Health Insurance may not meet any visa requirements you might have. We recommend you consider purchasing one of our Working Visa Health Insurance covers which meet the Australian Government's 457 visa requirements. You can purchase Working Visa Health Insurance online.

What happens if I become a permanent resident?

If you are granted permanent residency our Visitors Health Insurance or Working Visa Health Insurance may not be the most suitable cover for your needs. When your residency status changes remember to call us on 134 190 to discuss your options.