Skip to main content Skip to main navigation

Frequently asked questions

About my premiums

If I cancel my membership, will I get a refund?

If you need to cancel your membership you may apply to claim a refund of premiums paid in advance and we may apply an administration fee.

Are pre-paid premiums protected from rate increases?

Where premiums have been paid in advance of the rate increase, the new rates will apply from your next payment. However, if you change the level of your cover or membership category, the new rates will apply from the date of the change.